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Mary P. Key Diversity Residents

Author: leaf.7@osu.edu

The organization is me

Brian Mathews, the Associate Dean for Learning & Outreach at Virginia Tech, criticizes libraries and their approach to strategic planning in a white paper entitled Think Like a Startup:

“Many library strategic plans read more like to-do lists rather than entrepreneurial visions. With all the effort that goes into these documents I’m not sure that we’re getting a good return. You can easily pick out who wrote which parts: there is a section for public services, a section for technical services, something about information literacy, something about open access, something about providing service excellence. These are highly predictable documents.

They don’t say: we’re going to develop three big ideas that will shift the way we operate. They don’t say: we’re going delight our patrons by anticipating their needs. They don’t say: we’re going to transform how scholarship happens. They don’t attempt to dent the universe.”

But for many companies,  a vision and a strategic plan are two different documents . A vision statement tells the audience what the organization ideally wants to be. For instance, it’s probably not too far from the truth to say that Google’s vision is to provide the “perfect search engine” (something co-founder Larry Page has defined).  But that tells you nothing about how it’s getting there (which is what the strategic plan is).

Nitpicking aside, I know he’s saying that a lofty vision is what libraries need to work toward more than that other thing. He uses a less glamorous metaphor: Are you trying to build the best vacuum cleaner or have the cleanest floors?

Fortunately, I’m part of a forward-thinking organization (with both a strategic plan and the vision to guide it), but it works on a granular level too. Every day, I ask myself what the ultimate goal is for the course activities I design (or other tasks I engage with), and the hard thinking that sometimes follows really makes a difference–even if it is pride-swallowing.

Value Passed On

Last week, the LA Times columnist wrote about the value of libraries in a news article entitled Librarian’s Words are Binding. Puns aside, it set off a flurry of comments, some of which contended the value of libraries. This is nothing new in LIS. As we struggle to assert our value in the community or campus, there are always those who see libraries as increasingly obsolete and wasteful. One comment questioned why K-12 schools should fund libraries over larger math classes or other core subjects. Another viewed libraries as a luxury akin to a game room. Information services groomed through the libraries (both public and academic) are continually undervalued (and publicly; watch this disparaging comment by Bill Mayer) despite years of advocacy and promotion.

I would argue that the value perceived by the public is in part a result of the experience users have in college. Typically, the library is realized as a useful place for study and academic research, but what in the academic library inspires students to lifelong use beyond its walls?

Ideas for Course Enhancement Grants

As someone who helps support work done with these grants, this is probably not the most unbiased blog post you’ll find. However, I feel strongly about the potential these grants have for staff, librarians, teaching faculty, and students alike, and I’d like to offer ideas to those who find themselves wondering how they can best incorporate librarians into their class and curriculum. The evaluation criteria states:

  • The introduction of library materials and services will enhance the success of the course.
  • New or innovative use of library materials, a variety of formats, or information literacy instruction is included.
  • Potential for broad impact on students is possible. This might be indicated by high enrollment, pre-requisite status, frequent offering, multiple sections, discussion of how course material will be shared with colleagues, etc.
  • The proposal shows evidence of collaboration with a librarian.
  • Applicant is familiar with or willing to learn how to use appropriate technologies identified in the proposal.

What does this mean aside from offering an instructional session on resources or promoting ILL services? Here’s a short list of possibilities:

  1. For any assignments that require research, offer to be a peer reviewer to make sure that those resources are still available and that what is being asked of students is clear in the language of an assignment.
  2. Create a collaborative resource centered on students’ work (e.g. wiki for written papers, private YouTube channel for videos, etc.—technology is not limited to proprietary software)
  3. Help develop an assignment that requires students to engage with a primary or secondary resource (Anne Fields has a fantastic list of sample assignments)
  4. Assist faculty in visually-enhancing or updating their teaching materials
  5. Partner with learning-technology specialists to add additional layers of engagement to the classroom

These are just a few ideas, and I would love to help you think of additional ones. But what unique ways have you engaged with faculty?

 

Recommended: At-Risk Simulation Training

At-Risk Simulation ScreenshotThe University Center for the Advancement of Teaching (UCAT) teamed up with the Counseling & Consultation Center to provide an At-Risk Simulation Training to help faculty “identify and approach students in mental distress and, if necessary, refer them to our counseling.” The simulation is an animated game in which one plays the role of an imaginary professor who evaluates student profiles and engages in dialogue with five students. The conversations are dynamic; the player’s choices affect the students’ willingness to converse, reception to new ideas, and subsequent dialogue options. The purposes of these talks are to gauge the students’ mental state and persuade three out of the five to seek out counseling. The player is provided with subjective observations of the student (e.g. have they been sleeping a lot in class?), grades, and asked to reflect on personal biases before meeting with the student.

When I played the game (allot 45 minutes to 1 hour for completion), I found the simulation compelling. The imaginary professor’s prefaces were sometimes long-winded; however, the students’ responses seemed surprisingly accurate and left me feeling uncomfortable at times. That being said, their behaviors were fairly predictable if you violated best practices provided by the simulation. They would get defensive or insulting. Some students were somewhat respectful, and others tended to be reluctant to say anything. Some of these practices were:

  • Being supportive
  • Avoiding value judgments
  • Focusing on what’s observed
  • Maintaining boundaries—don’t step into the role of a counselor

The approaches that were recommended not only provided useful strategies to consider, but I felt that they also reinforced ethical issues that aren’t always articulated or easily forgotten. Something that was personally tempting for me was to try to be the students’ confidant. The human experience may be universal, but it’s probably best to leave more serious issues to a professional. Fortunately, if you did make a mistake, the simulation was forgiving and would let you restart a conversation if the student stormed out.

The other valuable component of the game was the reflective portion of the interactions. The player must make recommendations when a personal grievance is aired. Sometimes the professor doesn’t want to speak with a student if he has a grant proposal due. Other times, he sees a lot of himself or his son in a student and has to avoid treating his student as such. Also, since the profiles were mostly based on personal perceptions, the player is forced to filter out the actual traits that are warning signs instead of making unjustified assumptions (e.g. student wearing marijuana-friendly apparel).

While the simulation isn’t perfect, I would recommend it to anyone who interacts with students on a regular basis. The UCAT site states that there have been over 40 documented suicides at OSU in the past decade; how many could have been a preventative force in those peoples’ lives? The Ohio State University has purchased 500 licenses and over 275 faculty, GTAs, and staff have completed the training thus far. You can find the training here: http://ucat.osu.edu/at-risk.html

Have you taken At-Risk or similar training? What strategies would you consider when working with students or student workers?

Innovation with Accessibility Policy Institute Report

Event Title: Innovation with Accessibility Policy Institute
Date: Monday, July 26th, 2011
Location: Michael E. Moritz College of Law

I attended this all day event in which speakers from educational, legal, and non-profit sector discussed “procuring, developing and implementing innovative enterprise & learning technologies with ADA requirements” with a particular focus on the web. As a dilettante in web development and interface design, I found this to be a useful session. I see accessibility is a close cousin of what’s known in web coding circles as “markup validation” (essentially a spell check for the language used to code websites). Making sure one’s site is validated improves accessibility, though it doesn’t solve all problems. As an administrator of web content who typically stays on top of validation, I haven’t always considered accessibility explicitly.

But what does it mean to be accessible? Daniel Goldstein, a legal expert and champion for accessibility, roughly stated that it means everybody should have “equivalent ease of access” to information. For instance, this means that a screen reader should be able to accurately represent information through text-to-speech or other means for those who are unable to view or read something in its native format. A typical restrictive practice are scanned texts that faculty might post for his or her class. If it’s purely an image, a screen reader would not be able to interpret it in any meaningful way. The National Federation of the Blink provides a list of accessible practices for the web, but some include:

  • Links — Sufficient information is provided for the user to determine the purpose of the link (e.g., link text can be read by the screen access software to tell the user what the link will do).
  • Charts — Screen access software can extract meaningful information from charts (e.g., a text description of information conveyed via a pie chart is easily available).
  • Check Boxes and Radio Buttons — Text information about the purpose of checkboxes and radio buttons is easily available to screen access software, enabling the blind computer user to know what is being checked or unchecked.2

One of the overarching themes was that obstacles toward accessibility typically does not lie in the technology—it’s with the culture and administration. Faculty and decision-makers do not always have a clear understanding of why it’s necessary (even though it’s the law regardless of the make up of your class) and making it happen on a large university campus is difficult. However, Jonathan Lazar of Towson University in Maryland gave an overview of how it might be accomplished as well as an arsenal of selling points–some of which were in response to barriers that current disability service workers encounter when trying to build consensus. Here’s a small sampling:

  • Do a campus audit and actually test technologies (instead of just asking) being used and bring it to the attention of top administration. It’s not just about disability services.
  • Remind faculty that it’s not about restricting academic freedom. It’s about increasing access to information.
  • Create incentives and penalties as well as a clear timeline for training and implementation.
  • Provide clear language in RFPs and software contracts to require accessible features.

This was just a brief overview, but it had me thinking about a lot of other aspects of the university campus that accessibility could feed into. One of the recommendations given was that accessibility be lumped as a part of a larger solution or into a more widely accepted practice like universal design.

Thinking a little loftier but worth thinking about, I can see that there might be implications here for other things, such as faculty training. Providing accessible materials for students requires technical skills. The burden cannot be on disability services. It needs to happen at the point of creation. If accessibility training is a mandatory practice, there is an opportunity to create a learning course that also incorporates pedagogical instruction and a more unified campus.

What other impacts could a push towards a more accessible campus have?