Standing “O”vation awards recognize individuals or teams whose work reflects University Libraries’ values and advances its strategic directions. This year’s focus is on work that supports our INTEGRITY value or our ENHANCE THE USER EXPERIENCE strategic direction. Nominations were made for the Rock Star (individual) or Team Awesome (group) categories.
Congratulations to all of our nominees!
Whether you are a Rock Star or part of Team Awesome, thank you for the work you do to support University Libraries.
Some entries edited for content and space.
Ariel is professional, conscientious and actively engages in her role as Metadata Program Assistant. She is a self-starter who identifies issues, engages in learning new technical skills and researches domain-specific metadata. Her data analysis of Digital Collection metadata has identified key issues for the department to address for remediation. Ariel efficiently documents and manages multiple projects, in collaboration with internal stakeholders, while juggling her duties as supervisor of three student employees. She is collegial, focuses on problem-solving and is a pleasure to work with. She enjoys assisting with unit and library-wide service opportunities.
Early in 2019, Morag was asked by HR to engage with the Career Roadmap initiative because of her deep knowledge of our current job classifications, policies and requirements, as well as her familiarity with a wide range of library functions. She was nominated for her work during the Position Mapping phase of the project. With great thoughtfulness and persistence, Morag pressed for reconsideration of the current group of cataloger positions to be considered specialist rather than technician level work in the new framework. Morag’s persistent advocacy on behalf of our colleagues has so far led to significant reconsideration of this category of positions in the new framework by University Libraries’ HR and, with their support, by campus HR. Morag went well above and beyond in her efforts to achieve this outcome.
Jen Henman has engaged in major reorganization of workflows for commercial bindery by partnering with different stakeholders across the libraries. By partnering with the many stakeholders, Jen is enriching the user experience by making sure materials that are highly used become a priority when it comes to selection. Her direct work with the area studies managers has already impacted major reorganization of their current journals and a more efficient workflow for the serials check in.
Meris’ leadership of the UX workgroup kept the group on task and forward-moving. The recommendations of this workgroup will impact our users in a number of ways, including but not limited to, the creation of a programmatic approach to the user experience and driving culture change that is more user-focused. The many faculty, students, staff and other stakeholders will benefit greatly from this. In her leadership with the Accessibility workgroup, Meris has spotlighted the great work University Libraries is already doing in this area and raised areas for improvement. Through this work, our users have benefited from enhanced access to physical facilities and content. Finally, through Meris’ engagement with constituents, she has provided continuous enhancement and improvement of services for our users.
During the last two years, Halle has coordinated the efforts to digitize and make publicly available the Archives subject files. Halle has overseen the digitization of more than 1000 subject files so far, as well as several biographical files, including those of Ohio State’s presidents. The Archives subject files are extremely important for patrons on and off campus, who frequently utilize them to start on their research projects. In addition, university departments utilize the files to research their own histories. Halle’s work on this project provides the Archives staff more time to concentrate on answering complex questions.
The impact of Pam’s work spreads far and wide across campus, the community and the world! Pam’s work is displayed all around campus, sent electronically and posted on websites and social media, making the reach of her work (and therefore, the reach of University Libraries) boundless. One recent, specific example is an event that Billy Ireland Cartoon Library & Museum was hosting and promoting. Drawing Gender: Women and French-language Comics Symposium took place at the end of February. Pam created posters and graphics for social media, websites and monitor displays. Just weeks after completing the materials and beginning to promote the event, it made the following impact:
- 595 go.osu.edu link clicks
- 902 pageviews on the website
Randall enriches the user experience for both our employees and our patrons. Candidates consistently comment on their positive recruitment experience. They specifically call out Randall as contributing to their great experience throughout the process. They feel very well informed; communicated with and cared for from the time they are first contacted to the end of their interaction with University Libraries. This care contributes to active recruitment efforts and the building of additional excitement for a candidate about the potential to become part of our organization. Candidate care is critically important to attracting the exceptional talent that will advance our strategic agenda in so many ways. In addition to impacting the experiences of new talent, Randall positively impacts the experiences of our current faculty, staff and students. Randall approaches his work with a framing of providing exceptional customer service. This can be anything from keen attention to turnaround times, to making things more streamlined for colleagues, to joy of meeting colleagues in their spaces, and commitment to seeking solutions to their challenges. Randall’s work as wellness innovator positively impacts the health and wellbeing of our employees and workplace. His effort on USAC is, by nature, aimed at addressing the interests and concerns of staff at the enterprise level resulting in a more positive and enriching employee culture.
Christine’s commitment to openness and accountability and her behaviors elevate our work. She
models the behavior that furthers our mission and reinforces the high impact behaviors of University Libraries leadership. By striving to include others in new and innovative ways, she is expanding a sphere of influence and creates opportunities for growth for others. With her high standards for her work and that of others, Christine consistently creates high-level output, in support of the goals and objectives of the ADs. This intentional (and goal-driven) way of working, ensures that she aligns her daily work with the strategic directions of the Libraries, and in turn, with the ADs whom she supports. Christine utilizes the overarching vehicle of leading from where you are to positively impact University Libraries culture for the enrichment and benefit of others. There are numerous initiatives and activities she has worked, but all share common ground; that the outcomes of what she works on will have a positive impact on individuals or groups.
Cate’s passion for the issue of support and fair treatment of staff and students providing short-term work has been evident in her work on our Internship Policy Task Force and in her work with many interns, and temporary and term employees. She has been a role model and leader for her colleagues in the Libraries and in the archival processing community beyond our organization. Her work on the Collective Responsibility project will influence our thinking about when contingent work is appropriate, and the actions we need to take as an organization to make it just and equitable.
During the past two years, Josh has worked to ensure that the datasets housed in the Research Commons are available for researchers. He has continually enriched the user experience by working with Acquisitions/E-resources, Collection Development, subject librarians, Research Commons staff, IT and researchers directly to develop services around dataset delivery. While the service development and deployment has been in pilot phase, he has worked diligently with internal stakeholders to describe, troubleshoot and ease access to these resources. Due to his efforts, we’re working on addressing how to scale these services. Josh has identified many of the stumbling blocks internally as well as access issues and limits on the data itself during this pilot phase for offering services. Overall, his attention to detail, his strong communication skills and his robust work ethic has resulted in a word-of-mouth referral method that has increased the popularity and use of these resources. All this work has resulted in an enriched user experience related to datasets and will require us to look at service growth and support in the future, as additional access points are added.
Joey explores and updates the Sierra ERM to create a more useful Research Database list, leading users to a better understanding of the University Libraries resources and how they can be used. The subject categories had not been updated since the system was first created in 2003. By matching them to current curricula, they better align to terms more familiar to users, connecting them to appropriate resources more quickly. Joey was able to use the new set of categories to create more targeted lists for the Research Databases option, and in some cases reduced the number of resources in the lists. Joey also updated resource descriptions, making it clearer to end users what is contained in a resource. Lastly, recognizing that some users struggle to figure out what is the “best” resource to use, Joey worked with subject librarians to identify core databases that in the future will be tagged for end users to readily identify. While not yet available, Joey is collaborating with Libraries IT/Michelle Henley to figure out what is needed to get that information to display to end users.
Gene developed the concept of creating a pathway for faculty, staff and students to directly request the purchase of items to be added to the collections, including for reserves use. After four academic terms, hundreds of items have been purchased – e-books, print and media. Users have a consistent entry point for making requests that travel directly and quickly through acquisitions, cataloging and end-processing. The project is now ready to move out of pilot mode with enhanced visibility on our website and increased marketing of the service.
Anita Foster, Joey Schulte, Michelle Henley, Deidra Herring, Amanda Rinehart, Jane Hammons, Joe Payne, Katie Blocksidge, Jason Kohlhepp, Eric Haskett
The Discovery to Access “D2A” strategic initiative team is focusing on the ongoing improvement of users’ experiences from the discovery of content to accessing it, with the intent of reducing barriers that impact seamless process from start to finish of the information seeking process. A challenging step for library researchers can often be the final step between identifying content of interest and being able to access the article, video or book of interest. This project has centered the user in considering access to e-resources. The main impact on users has been more seamless and accurate authentication for users at all Ohio State campuses. The team is also examining the paths that provide the best access to electronic resources and methods for reducing confusion and redundancy. The team has worked collaboratively and shared expertise to identify and implement solutions.
Jane Hammons, Stacey McKenna, Hanna Primeau, Diana Ramey
The team worked on completely revising one of University Libraries credit-bearing courses, ARTSSCI 2120 Information Search, Evaluation, and Use, with the hope that the impact of this work would lower drop, withdraw and failure rates in the course. The team took an intentional approach to helping students to apply, practice and reflect on the content that they are learning. This provides opportunities for feedback from the instructors (creating more transparency about expectations for performance and learning), as well as engaging discussions among the students and the instructors. In addition, rather than repeating the same type of assignment throughout the course, the team was intentional in creating variation in the types of assignments and providing multiple forms of acceptable work (i.e. screencasts, audio recordings, PowerPoint presentations, or prose). The impact of this allows students to complete assignments in formats they find to be engaging, that are accessible to them as learners and that play to their strengths. Finally, by adding timely and relevant topics, they hope students will find the overall content of the course to be more engaging and relevant to their own lives and interests. When the partially revised course was taught in AU 19, students did seem more engaged with the course content and often applied what they were covering in the course to their personal lives or to current affairs.
Tony Maniaci, Autumn Clipner, Julia Higgins, Kathryn Beach, Wendy Medvetz
In preparing for the transition to Workday, a group of key partners worked together to integrate the Libraries’ fines and replacement fees into the new fiscal management environment. The team used this situation to identify opportunities to simplify our fines, balanced with continuing to protect our collections and equitably addressing competing needs from different users. They developed new workflows to more quickly resolve hold requests with less impact on borrowers. Both Access Services and the Business Office will be taking on new work with Workday in order to meet campus requirements, and to do that work in as timely a manner as possible, allowing users to make their payments quickly and easily in the new environment. The team’s commitment to enriching the user experience shines throughout their work.
Ashleigh Minor, Courtney Bishop, Audrey Wimbiscus, Beth Crowner
Through the investments made by staff in Archival Description & Access to continuous skill growth and accepting and providing feedback with a high degree of integrity, researchers interested in using the Libraries’ archival holdings benefit daily. The resulting descriptions published online for researchers to use are clearly written, factual and accurately reflects the nature and contents of the collections. This allows researchers a greater opportunity to successfully locate and use archival holdings that align with their research needs. Within the unit, the ongoing investment staff make in growing their skills individually and as a team allows the unit to take on increasingly complex, challenging and varied projects, both together, when a team approach is needed, and as a supportive peer network that ensures no one staff member ever has to “figure it out” on their own. The volume of work and frenzied pace often puts a strain on the Archival Description & Access unit, but by working together as Team Awesome, staff in this unit continuously assist each other in meeting and overcoming whatever challenge that day brings.