Updated August 26, 2020

Please check back often as more FAQs will be added. Click on each section to expand.

Safe and Healthy Return to Campus Related Questions
Q: What are the Executive Team and other leaders like facilities and HR, doing to find out about the university’s plans for the fall, keep information flowing to and within the Libraries, and to make decisions aligned with our values?

A: While our information is still incomplete, we learn more almost daily. It can be challenging to keep everyone up to date on what we know and how we are approaching decision making with so much activity, but we will continue to provide regular updates.

  • Leaders within Libraries are devoting most of their time and attention to maintaining services via telework where possible and preparing for our service environment through the fall. 
  • There are many new opportunities to ensure concerns are heard and carried forward; information is shared as it becomes available, and decisions are made as judiciously as possible. 
  • We are frequently checking our values and our mission, along with our alignment to the university’s mission and values. 
  • Our leadership groups are generally meeting much more frequently. Groups that met twice a month or less are meeting weekly – such as Business Continuity, division leadership teams, and others. ADs now meet multiple times a week. 
  • The university’s senior leadership groups are meeting much more frequently as well – helping our vice provost take our concerns to the highest levels of university leadership. 
  • The university holds regular briefings attended by our leadership team members addressing areas like facilities, human resources, business and finance, and information technology.
  • The Campus Safe & Healthy Buckeyes site continues to be the authoritative source of information for all Libraries decision-making. 
  • New information that is more specific to Libraries is often pushed out through reporting lines or groups that regularly meet so that context and clarification can be provided immediately. 
  • The regular updates from the Vice Provost and Dean come out weekly and Coffee with Damon is now organization-wide and happens every two weeks.
  •  The Libraries is building out its own FAQ site to complement Safe & Healthy Buckeyes
  • Your supervisor and unit head should be able to answer questions about the current status of planning for services. 

Q: Who in the Libraries is working on making our plans for returning to onsite work and delivery of services that rely on onsite work?
The Executive Team has identified a range of service-based leaders and stakeholders to plan for returning to onsite work with the start of the semester. They are currently working with their ADs and others in planning service resumption. Management Committee is aware of who is working on which services, so those leaders know who to contact about the affected service. There is a lot of coordination and investment in determining how to resume services in an orderly and safe way so employees can understand how their work is affected. These planning activities build on the work of the key services group that has been meeting since May to work on the three services that are currently resuming in phases.

  • All other services have been reviewed. Those employees who are able to continue via telework have been informed they can continue to do so through the end of the calendar year.
  • As plans emerge, the service planners are consulting with and communicating with affected employees, stakeholders, partners and others. 
  • Your supervisor and unit head should be able to answer questions about the current status of planning for your work.

Q: Where can I find the latest COVID-19 information and resources available to University Libraries faculty and staff?
A: Resources are continually added and updated on the university’s Safe and Healthy Buckeyes page. Guidelines and requirements on these websites have been created for our university community on all Ohio State campuses by the COVID-19 Transition Task Force based on the recommendations of the Safe Campus and Scientific Advisory subgroup. The guidelines are based on the latest data and recommendations from the Centers for Disease Control and Prevention (CDC), the Ohio Department of Health (ODH) and other authorities. 

Additional information is available from the Office of Human Resources regarding working through COVID-19.

Q: What training is required prior to return to campus?
A:  All students, faculty and staff must complete an online training course and the Together As Buckeyes Pledge. The pledge acknowledges an understanding of and commitment to the behaviors described in the training. The 10-minute training has been assigned to your BuckeyeLearn transcript, and you will be prompted to sign the pledge upon completion of the course. As a reminder, the pledge is not a legal waiver. You can access the training by logging in to buckeyelearn.osu.edu with your Ohio State University credentials. Once you are logged in, select the “My Transcript” button on the BuckeyeLearn homepage. Follow these instructions for details.

Q: Are masks required at University Libraries?
A: Yes. Consistent with state guidance for institutions of higher education, face masks must  be worn in indoor settings, including, but not limited to: classrooms, common areas, conference rooms, shared office spaces, hallways, buses and shared vehicles on all Ohio State campuses. Masks must also be worn in outdoor spaces on campus, even when individuals can maintain appropriate physical distancing. Click here for additional information.

Q: Will the university provide masks?
A: Face masks will be part of the return-to-campus kits provided to students, faculty and staff in August before classes resume. The kits will include one disposable mask, two reusable masks, a thermometer, disinfectant wipes and hand sanitizer.

Q: Can I wear my own face mask?
 Please see the university guidelines on alternative masks

Q: What should I do when I see someone not adhering to the safe and healthy guidelines?
A: The university has issued recommended procedures and talking points for when someone is not adhering to guidelines.

Q: As a manager, what should I do if one of my direct reports is not adhering to the guidelines?
A: The university has shared manager guidance related to the training. 

Q: What are the accountability measures in place for those who refuse to adhere to the requirements?
A: The university has established accountability measures for non-compliance to the safe and healthy requirements. 

COVID-19 Health Status and Procedure Related Questions
Q: What is the Daily Health Check requirement?
A: A daily health check to report body temperature and health status will be required for all faculty, staff and students each day they intend to be on Ohio State’s campuses. This daily check will be reported through the Ohio State mobile app or compass.osu.edu. The time that it takes to complete the health check should be tracked and included on eTimesheet. Click here for additional information related to the daily health check. Employees who do not meet the established guidelines will not be permitted to report to work.

Q: What if I do not have access to a thermometer at home?
A: If employees do not have access to a thermometer prior to reporting to work, Columbus campus and Ackerman Road critical faculty and staff can have their temperature taken at a health-check site in the Jameson Crane Sports Medicine Institute located at 2835 Fred Taylor Drive, between 5:30 a.m. to 7 p.m. Enter in the front doors and have your temperature checked in the lobby prior to your shift.

Q: If I am told not to report to work based on my daily health check status because I have a fever or symptoms, will I be required to use sick time?
A: Yes, you should stay home and contact your local physician. For additional information, visit the COVID-19 related leave options page and FAQs regarding illness page.

Q: How do managers/supervisors know if a direct report has completed the required daily health check before reporting to campus?
A: Managers can login to the health reporting app (Compass.osu.edu or Ohio State app) and view the daily health check status of their direct reports. 

Q: What if an employee believes they have been exposed to COVID-19, or an employee’s family member has been diagnosed with COVID-19?
A: An employee who believes they have been exposed should answer the daily health check accordingly and should contact their primary care provider. The primary care provider will decide whether the employee needs to be tested and/or advise them to remain off work and isolate where required. If an employee does not have a primary care provider, they should contact the Wexner Medical Center call center at 614-293-4000. Employees should also contact their supervisor and/or human resources. It is important to remember that anyone who has close contact with someone who has COVID-19 should stay home for 14 days after exposure based on the time it takes to develop the illness. Visit Ohio State Human Resources Working Through COVID-19 FAQs for additional information.

Q: What if an employee/student has been diagnosed with COVID-19 or has been told by a healthcare provider they need to be isolated or quarantined due to exposure, and has recently been in a library?
A: University Libraries are actively working with the university to understand the protocol for COVID-19 exposure within the libraries. Each circumstance will be evaluated and we will ensure that we are following the university task force guidance on how we should navigate things like cleaning, closure, communication, etc. Visit Ohio State Human Resources Working Through COVID-19 FAQs for additional information.

Q: What are my options if I need an accommodation?
A: Human Resources will work with employees who are most vulnerable to complications from COVID-19, and their supervisors, to ensure that these individuals have the necessary resources to work as safely as possible.

Details about the COVID-19 accommodation process and how to submit a request can be found on the HR COVID-19 accommodations website. NOTE: If you believe you need an accommodation upon returning to campus, it is recommended that you wait until you have been notified that you are returning to work to start the accommodation process.

Q: What mental health and wellness resources are available?
A: Faculty and staff are encouraged to use the Human Resources Keep Well website, the Chief Wellness Officer Health and Wellness page and Your Plan For Health and the Employee Assistance Program (EAP).  

Materials Handling Questions
Q: Why do we need to be careful about handling library materials? 
COVID-19 has two known forms of transmission: (1) directly from person to person and (2) indirectly from person, to object, to person.* The Materials Handling Guidelines were created to help mitigate exposure to employees and visitors as we resume our normal services.

Q: What resources are being used to compile the Materials Handling Guidelines?
The Materials Handling Guidelines relies on guidance found on The Ohio State University Safe and Healthy Buckeyes website regarding campus-wide measures for students, faculty and staff.  We also looked at the guidance provided by the CDC on using personal protective equipment (PPE) https://www.cdc.gov/coronavirus/2019-ncov/hcp/using-ppe.html. Finally, we are using the data that is being made available by the Reopening Archives, Libraries, and Museums (REALM) Information Hub: A COVID-19 Research Project. In collaboration, “OCLC, the Institute of Museum and Library Services, and Battelle are conducting research on how long the COVID-19 virus survives on materials that are prevalent in libraries, archives, and museums.” *

Q: Why do we quarantine library materials?
Library materials cannot be cleaned with disinfecting chemicals without causing long-term damage. The most effective way to ensure materials are safe to handle is to quarantine them. The REALM project is conducting a series of tests on real-world library samples to see how long the virus survives on different materials surfaces. The tests results are being published as they are completed to help libraries plan for their reopening.

As of 8/6/20 we are using a 5-day quarantine time for all materials.
The Ohio State University Libraries have been working from the premise that we would quarantine all materials to the longest persistence of the virus detected on any of the surfaces tested by the study. We use this data for quarantining in combination with the use of PPE and proper hand hygiene to promote the safe handling of our library materials. We continue to closely monitor the release of the data, following the science and adjusting the quarantine time as we learn more about new findings.

Q: Why and when do I need to wear PPE?
Ohio State requires the wearing of masks at all times in indoor settings, including, but not limited to: classrooms, common areas, conference rooms, shared office spaces, hallways, buses and shared vehicles on all Ohio State campuses. Masks must also be worn in outdoor spaces on campus, even when individuals can maintain appropriate physical distancing. Since the virus can be deposited on objects through droplets from our breathing, speech, coughs or sneezes, all Libraries employees should wear a mask any time they are in proximity to library materials.

Employees should exercise hand hygiene with frequent handwashing and avoid touching their face, nose and eyes!

When to Wear Gloves
Retrieving/receiving incoming materials from the drop box, mail or directly from visitors
• Handling materials that have not undergone a quarantine period
• When you have a cut or abrasion on your hands
• Handling materials that were recently handled by another ungloved person/staff member
Delivering materials to other people

Hands should be washed and gloves should be changed between tasks. After glove removal,
hands should be washed or disinfected.

Whenever employees need to perform a task that impedes the use of gloves, i.e. labeling, book repair or fragile object handling, employees should quarantine the objects for 5 days before and after performing that task.

Q: How do these new guidelines affect my normal workflows?
Libraries is re-establishing services in the safest possible way for both its users and its employees. These new materials handling guidelines are asking employees to rethink the way they do their work to promote safety, minimize quarantine time and lessen the use of PPE.

  • Allow additional time for cleaning workstations and organizing materials for quarantining
    • Clean all surfaces, equipment and tools BEFORE and AFTER use
    • Keep track of all the surfaces you have touched during the work day
    • Isolate be date od receipt and use dated signage to keep track of quarantined materials
  • Batch working
    • To minimize quarantine time and the use of PPE – gloves and masks – plan to do work in batches to avoid cross-contamination of materials at different stages of the quarantine process
    • Multi-tasking may not be possible in batch working
  • Plan needed changes and communicate with colleagues and visitors
    • Consider the changes that will be needed to do the work in this new way
    • Keep users and coworkers and other departments informed of the changes in the workflows so they can adjust their plans accordingly

Q: What if I share my workstation, or if I am assigned to a new work location that I am not familiar with?
Employees need to exercise personal responsibility to take care of their own safety and that of others.

  • Clean any new space when you first arrive
  • Always clean your area at the start of your work shift as if you are not sure if someone has worked there prior to your arrival

Q: Can I eat and drink near library materials?
Independent of the Ohio State mandate to wear masks at all times in our facilities, we wear masks to avoid depositing droplets from our breathing, speech, coughs or sneezes on library materials and reduce the risk of contact exposure to other people. If you need to eat or drink in your work station, move library materials 6 feet away from where you will be sitting without a mask.

In cases where there are restrictions for the protection of library materials, eating will not be allowed at your work station.

Drinks will have to be covered in a spill-proof container that is placed lower than the surface where the materials are located.

Facilities Questions
Q: What do I do if I want to come into my office for a one-off visit? 
Teleworking employees who need to access University Libraries facilities to pick up personal items from office areas or to accomplish something and then leave should follow the process outlined below. Information on requesting permission to bring IT equipment or chairs home is referenced in the next question and answer.

  1. The building you plan to visit must have completed cleaning protocols and be open for on-site work to Libraries employees. 
  2. Check in with your department head to let them know you need a one-off visit to your workspace. 
  3. If different from #2, check in with department head(s) of others who share the space you will be visiting to coordinate your entry time with the other people who may be in the suite. 
  4. Complete BuckeyeLearn safe campus training and Together as Buckeyes pledge.
  5. Before you go onto campus, do the health check via the Ohio State app or Compass to make sure you are approved to go onto campus. 
  6. Go in during your designated time, follow all safety protocols, do/get what you need and leave as soon as you’re done. 

Q: How do I check out IT equipment to use at home?
A: IT Equipment Checkout Process


  1. Option for employees to recover equipment starts on 9/8/2020
  2. Who is eligible for the service:
    • Employees teleworking 75% or more of their appointment after August 25. Employees working both remotely and on-premise will not be good candidates for equipment checkout as the Libraries do not have enough resources to equip both remote and on-premise workspaces.
    • Student employees are not eligible for IT equipment checkout

Scope of Service:

Materials in scope for checkout:

  • Monitors
  • Computer Mice, keyboards, computer cameras, speakers

Materials out of scope for IT checkout:

  • Desktop units
  • Docking stations
  • Printers
  • Chairs (separate process available)

Checkout Process Schedule:

To ensure that users are able to utilize equipment from the office in their telework environment, employees should be prepared to discuss with IT staff their telework technology setup and potentially provide images of the devices that they are using to ensure that proper cables can be provided to ensure compatibility with devices. It is unlikely that a faculty or staff member with a Windows system, will be able to simply take equipment out of the Libraries and have it work in their telework environment – as the Libraries utilize a standard known as DisplayPort (not HDMI) to connect monitors. Consumer systems will not support these adaptors in most cases.

The Libraries will check out devices for autumn 2020 in two waves. It will take up to 2 weeks for IT to prepare equipment after the request is placed. Requests to should be made via a Hub request as per check-out process below, on the following schedule:

Wave 1: FAES, VetMed, Archives, Architecture, Fine Arts, Billy Ireland, LTC, Geology, BPL
• Requests: 8/25 – 8/29/2020
• Pickup Starts: 9/8/2020

Wave 2: Thompson, 18th Ave (includes all units with presence in 18th Ave Library)
• Requests: 9/8 – 9/11/2020
• Pickup Starts: 9/22/2020

Staff requesting to check out equipment outside of this timetable due to an accommodation should work with their supervisors and include this information in the request. We will try to work with folks needing an accommodation as best we can.

Checkout Process:

  1. Employee discusses with their unit head about whether equipment checkout aligns with their role. Unit head must approve the employee request for equipment checkout.
  2. Unit head submits a Hub Ticket with the Title: Wave [#] – [Unit] Equipment
    a. Hub ticket must include employee names and requested equipment
  3. IT staff contacts employee to determine telework environment as well as any potential adaptors, etc. needed to use the checked-out equipment within their telework environment
  4. IT staff will stage equipment, with adaptors, at each campus location. This will allow IT staff to capture serial numbers to process both check-out and check-in.
  5. Once the equipment is staged, the unit head will be notified via the ticket that equipment is staged, and the employee can work with them to plan pickup.
  6. Ahead of time or at the time of arrival on campus, the employee must email Brent (lewis.1834@osu.edu) and David Holbrook (holbrook.131@osu.edu) saying when they’ll be in the building and what they are removing. Building access should only be M-F 6 a.m. – 6 p.m.

Check-in Process for returning equipment back to campus:

  1. Employee will submit a Hub ticket which will include the following:
    a. Description of all items returned
    b. Serial Numbers of Monitors
  2. IT staff will disinfect and/or quarantine all returned materials. Facilities will be providing units with necessary sanitary equipment to ensure items can be safely wiped down prior to returning devices into the Libraries’ shared office spaces.

Support Requests for Failed Equipment:

  1. If equipment fails, contact IT via Hub. IT Staff will work with the faculty/staff member to return the failing equipment.
    a. If under warranty, materials will be sent for warranty replacement
    b. If out of warranty, materials will be checked-in and surplused
  2. If equipment fails, it’s unlikely we’ll be able to replace the equipment for immediate re-checkout. In these cases, new equipment purchases will be made through the normal request process (Hub Ticket, approval via AD for Distinctive Collections and Digital Programs plus the staff/faculty member’s AD)

Q: How do I check out office furniture to use at home?
A: Like IT requests, Facilities has asked that faculty/staff interested in taking their chairs home create a facilities hub ticket so that they can track furniture that is leaving the building. For individuals picking up both IT equipment and furniture, we will work to coordinate pickup into one trip.

Q: What are the physical distancing requirements on campus and in University Libraries buildings?
A: Everyone in any indoor public space, including the libraries on Ohio State’s campuses should, where possible, maintain a distance of at least six feet from other individuals. Classrooms, offices (including shared offices) and common spaces on Ohio State’s campuses will allocate approximately 30 square feet of usable space per person. Click here for additional information.

Consistent with the Safe and Healthy Buckeyes Physical Distancing page, signs are being added in high traffic spaces to remind individuals that everyone should maintain a distance of at least six feet from others in any public space — indoor or outdoor — wherever possible.  Classroom, office and common spaces on Ohio State’s campuses will allocate approximately 30 square feet of usable space per person.  Furniture in classrooms and common areas is being marked, arranged or removed to support safety practices, including physical distancing.  Within University Libraries buildings, tables and seating in common areas are being strategically removed. Study rooms and the stacks will be closed to the public.   

Q: What are the cleaning schedules and procedures for Libraries spaces?
For FOD-managed buildings, custodians will clean bathrooms and disinfect high touch point areas at least twice a day, including door handles, faucets, handrails and other commonly touched surfaces in high traffic areas.  Specific cleaning protocols will continue to evolve in alignment with central guidance from the university’s Transition Task Force.  Everyone should review the current guidelines for specific building spaces to determine which areas they are responsible for disinfecting:

  • Individual Offices – Individuals will continue to be responsible for cleaning and disinfecting their own workstations. For employees who occupy single offices, we ask you to please empty your own deskside trash and recycling bins into centrally located containers. This will limit foot traffic in and out of your office.
  • Research Labs – Lab benches and sinks will remain the responsibility of the lab employees. Shared spaces and high touch surfaces will require more frequent disinfection and cleaning. Individuals should clean and disinfect shared workspaces before and after use.
  • Kitchen and Break Areas – Building occupants utilizing break rooms or kitchens should wipe down surfaces after each use, including handles and buttons on water coolers, microwaves and refrigerators.
  • Conference Rooms – Virtual meetings are the preferred alternative. If in-person meetings must be held, users are responsible for wiping down conference room high touch surfaces after each use.
  • Classroom – Information about cleaning protocols and responsibilities for classrooms will be shared prior to the beginning of the academic year.

Other unique space needs will be determined as we move forward.

Cleaning products will be available to clean study tables in Libraries common spaces before and after individual use.

Visit the Safe and Healthy Buckeyes Workplace page for the latest information on cleaning schedules and procedures. 

Q: What are the cleaning schedules and procedures for public restrooms?
A: As outlined on the Safe and Healthy Buckeyes Workplace page, at least twice a day, the university is cleaning bathrooms and disinfecting high touch-point areas, including door handles, faucets, handrails and other commonly touched surfaces in high-traffic areas.

According to the CDC, some of the best defenses against COVID-19 include wearing face masks, adhering to physical distancing, limiting the surfaces you touch with your hands and good hand hygiene. Signs will be posted in restrooms to remind users to wash their hands with soap and water for 20 seconds to help stop the spread of infectious disease.  Paper towel dispensers will be temporarily re-introduced into those Library restrooms with hand dryers before classes resume in August. 

Q: What are the cleaning procedures for shared office equipment?
A: Faculty and staff utilizing shared equipment should wipe down equipment before and after each use. 

Q: What are the procedures for shared workspaces?
A: Faculty and staff utilizing a shared workspace should closely follow physical distancing guidelines, wear protective masks, wipe down shared surfaces before and after use. 

Q: What are the procedures for cleaning public computers?
A: Signs are posted on or near public computers advising users to clean the computers before and after each use.  Cleaning products are available in public computing areas.

Q: What is FOD doing to enhance safety with HVAC maintenance?
A: Building HVAC systems are a secondary means of protecting occupants. According to the CDC, COVID-19 is spread mainly through close contact from person-to-person.

Ohio State’s HVAC systems are all designed to meet building code requirements. In addition, FOD follows the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) position document on infectious aerosols. FOD is focused on ventilation and filtration. We use MERV 13 filters wherever possible. These filters are recommended for COVID-19 and are effective against particulates generated from coughing and sneezing.

FOD meets all code-requirements regarding outside air ventilation and runs building and supply exhaust air systems 24 hours a day which dilutes contaminants.

Visit the Facilities Operations and Development FAQ page for the latest university guidelines and additional FAQs about HVAC and air quality.

Q: Where can I find answers to my general FOD questions?
Visit the Facilities Operations and Development FAQ page for the latest university guidelines.

Circulation Questions
Q: Will we be able to offer Course Reserves? 
Due to the need to quarantine each item after each use resulting from the COVID-19 pandemic, physical course reserves have been suspended for the 2020 Autumn semester. University Libraries is happy to assist instructors in locating electronic alternatives or digital materials. Please contact Zane Smith for assistance with your eResource needs.

Subject Librarians are happy to work with users to explore alternative course materials that provide an engaging, affordable option for students and can be linked directly from Canvas, please contact your subject librarian for a consultation. University Libraries’ affordability guide provides additional information about adopting affordable class materials.

Q: How will we handle the check-in of materials?
Check-in of materials will be contactless. We will be asking visitors to continue to use the book drop at Thompson and other locations with book drops. No receipts will be given for returns as we will need to quarantine these items for a minimum of 5 days. While we know some visitors prefer to get receipts, we also know that it is very unlikely that we won’t be able to find a returned book. 

Visitors can claim return items, which generates our searching process to find missing materials. Any issues or problems related to visitors not getting a receipt can also be handled through the appeal process.

With the return to campus, visitors will need to renew their items as due dates come up. Most materials have been renewed into the Autumn semester. There will be some visitors who are no longer affiliated with Ohio State and we may need to renew an additional time period to get items back as they will not be able to self-renew.

Q: How will we handle the check-out of materials?
The stacks will be closed at all locations. All visitors will need to place requests using the public catalog to get items for pickup. Visitors who need help placing holds should contact Ask Us for assistance if staff are not able to help them at that time.

Visitors who retrieve materials from the stacks and bring them to the desk will not be able to check them out at that time. Those items will need to be quarantined for a minimum of 5 days prior to check-out.

Check-out of materials will be as contactless as possible. We’ll be asking visitors to swipe their own ID (after we’ve verified it through plexiglass) on any swipe device that can be located outside the plexiglass. If the swipe cannot be located outside the plexiglass, we should verify the ID through the plexiglass and enter the patron’s email address to bring up the patron record. Materials will be checked out to the patron and then passed under or around plexiglass to the patron.

Scanning of articles and chapters from University Libraries print collections and from other libraries through ILLiad has resumed. 

We should be accommodating to those visitors that would like others to check-out materials on their behalf. We should continue to add notes in the record and need to allow for those who would be better served if they didn’t have to come into the library themselves. 

Visitors that come to the desk without a mask will be kindly reminded to mask before we can help them.

Q: What is the process for issuing Guest Accounts?
Casual (2-hour) guest passes for visitors have been eliminated. Research users are reduced from 1 day to 2 hours (non-renewable). Research users include those with a valid ID from Big10 or other universities, Friends of the Libraries members and others with demonstrated and documented research needs.

Q: What is happening with materials in browsable collections? (ie. Newspapers/Current Periodicals)
Collections that were browsable are now not accessible for visitors (closed stacks). For now, newspapers at Thompson will no longer be accessible to the public and subscriptions to these titles will be canceled or moved to online access where possible. Current periodicals in Thompson will be moved to the stacks with bound volumes.

Other locations with smaller collections might consider keeping browsable collections behind the desk to enable scanning for visitors rather than circulating the materials.

Q: Will microforms be available?
Thompson Library plans to make microforms available by appointment. Staff will pull materials and make it available for visitors. All materials will need to be quarantined upon return.

Telework Questions
Q: Can we work from home?
A: University Libraries employees and supervisors should be engaged in the discussion regarding expectations to return to work on campus or continue working from home. Please consult with your supervisor to determine if you are able to continue to telework. Visit OHR’s Working Through COVID-19 website for more information.

Q: What if it has been determined that my role at the University Libraries is critical to be on campus?
A: University Libraries employees whose presence on campus is critical to full operations of the university will be expected to return to campus. This will include an assessment of day-to-day job duties, level of productivity, security of work data, technological capabilities and availability of equipment necessary to perform job duties.

Q: Can I use eTimesheet and eLeave while teleworking?
A: eLeave is available through any computer or device connected to the internet. All hourly paid employees must record their time worked using eTimesheet, and submit their timesheet at the end of each work week as usual. If you are unable to access eTimesheet or eLeave please contact Randall McKenzie, University Libraries HR Consultant. 

Q: If I will be teleworking for Autumn semester, can I extend my telework agreement through the end of the year?
A: Yes, if your position at the University Libraries has been designated to telework through the end of Autumn semester, you may work with your supervisor to update and extend your telework agreement through December 31, 2020.

Q: My supervisor has told me I will spend part of my time working on campus and part of my time teleworking.  Do I need a telework agreement? 
A: Yes, you and your supervisor should create a telework agreement that outlines your work schedule and what job responsibilities should be performed remotely.

Remote Access
Q: What steps do I need to take in order to work remotely?
A: Questions regarding telework should be discussed with your supervisor. The OCIO’s office provides resources to help keep you with Working During COVID-19. University Libraries IT has created helpful instructions on working remotely.
Student Employees
Q: Are student workers allowed to resume employment?
A: Guidance for student employment, including both general funds and federal work study students, will be provided in the coming weeks. Contact Randall McKenzie for questions regarding student employees. 

Q: What resources are available for students facing financial hardships?
A: Students may be eligible to apply for the emergency fund through the Student Advocacy Center.

Library Location Hours and Services
Q: Which University Libraries locations reopened to campus and the public and what are their hours?
A: At the beginning of the semester (August 25), Thompson Library and 18th Avenue Library resumed normal hours. Departmental libraries and the Billy Ireland Cartoon Library & Museum Gallery are also planning to reopen with reduced hours. Service delivery is modified to reflect our new operating environment, including closing stacks and paging physical collections, reducing seating to align with distancing requirements, etc. Planning is still in process and will continue through location openings. If you are involved in service delivery onsite as an open facility, please work with your supervisor and unit head to stay in touch with ongoing planning.

Q: How will I know what services will be available onsite when the semester starts?
A: We will continue to share information as planning continues. Employees providing services are receiving information through their reporting lines. Communications is working closely with planners to facilitate broader communication as we launch our new service environments.

Q: Am I able to host an event or group meeting in one of the libraries?
A: No. Events in the libraries are not permitted at this time. Events may be held at a limited number of campus venues. Click here for additional information.
Q: What are the university’s guidelines for travel?
A: Visit the Office of Business and Finance’s Travel website for the latest guidelines on university travel.
Q: I’m not sure when I am returning to campus.  Do I need to order a parking permit?
A: You do not need to order a parking permit right away. You can order at any time; there is no deadline (however, please consider that the staff BG2 and BG3 permits tend to sell out quickly). For more information on parking during the COVID-19 pandemic, including details on hourly, monthly and contactless parking options, visit the CampusParc website