From Rocki Strader: Christine OConnell helped me get 24 letters DocuSigned by various writers and returned back to me. And she set them up so quickly that I was easily able to get the letters distributed on time. She was responsive to all my newbie questions about the process, and made my life much easier! Thanks, Christine!
From Amanda Folk: Jane Hammons, Hanna Primeau, and Diana Ramey worked very quickly to create a useful and comprehensive Keep Teaching LibGuide for our University Libraries colleagues as soon as the COVID-19 disruption to SP20 courses was announced. In addition, they offered their own support and expertise to our colleagues as they quickly needed to change their own teaching plans due to the shift to online-only education.
From Amanda Folk: Realizing that instructors would need quick access to digital learning materials due to the shift in online-only education, Danny Dotson and Amanda Larson worked quickly to update and make available an Affordability LibGuide that Danny had been working on. In addition to highlighting University Libraries’ digital resources (i.e. ebooks, streaming media) and other open educational resources, Danny and Amanda quickly collected and shared the temporary measures that many publishers were taking to ensure access to learning materials. In addition, they also provided information to aid lab instructors in making this transition.
From Amanda Folk: I would like to thank Amanda Larson, Hanna Primeau, and Diana Ramey for being generous with their time and expertise by quickly shifting their focus and working with the Office of Distance Education and eLearning (ODEE) to provide support to Keep Teaching program, which included phone and chat support for students and instructors. I would also like to thank Allison DeVito (ODEE) for supporting Amanda, Hanna, and Diana as they figured out how to use the technology and navigate resources to be successful in this work.
From Amanda Folk: Michael Flierl only began overseeing Reference about a month before the University shifted into a telework- and online-only environment. He was still getting acclimated to this new role, including the technology, when he was tasked with shifting Reference to a completely virtual service. Despite that, he was able to quickly mobilize the student employees to make this shift and quickly figured out what needed to be done. Stephanie Founds only joined the organization 2 weeks before we made this shift. Despite that, Stephanie was instrumental in creating schedules and trainings to help the transition to a completely virtual service as smooth as possible.
From Jenny Robb: Kudos to Casey Cramer and Anna Leeper for their help with creating several Curator Talks videos with me. Thanks to Casey for her very patient help and support with filming the videos and for catching a mistake I had on one of my slides. And thanks to Anna for editing the video, adding closed captioning, publishing it to YouTube and posting it on social media. I am grateful for this collaboration, which made it possible for people to engage with our distinctive collections in the current environment!
From Jenny Robb: Kudos to Caitlin McGurk and Anne Drozd for organizing and executing two excellent virtual OSUL events! As soon as they learned that BICLM’s two outreach events for our current exhibits could not take place, they launched into action learning Zoom and working with the speakers to move the programs online. They did an amazing job as moderators and the events were “attended” by hundreds of people from all over the world!
From Amanda Folk: Teaching & Learning would like to thank Lila Andersen, Holly Davis, and Nicole Hernandez with their help and support in transitioning reference to a completely virtual service. Holly and Nicole proactively offered their support in helping to cover LibAnswers given their own experience with the platform in the Research Commons. They helped us to ensure quick and effective delivery of Reference services as Michael was figuring out some of the operational logistics. Lila was incredibly helpful in to us in figuring out the complex phone system, including getting us in touch with University colleagues that could help us to understand this system and identifying ways to proceed that would allow us to offer phone support in teleworking environment, especially in terms of voicemails and menu options when we were not able to have a person answering the phones.
From Jenny Robb: Kudos to Ann Marie Davis, Yasuhiro Aihara, and Kazuki Miyazaki for their excellent work in translating some complicated kanji from a Jiji Manga page and providing information about the artist and the newspaper, all of which I incorporated into my Curator Talk video. Your assistance on this outreach project was much appreciated and will help people engage virtually with our distinctive collections!