From Russell Schelby: I’d like to congratulate the BRAD team on their exploration of a new workflow to help tame our non-project tasks list. We’ve not been doing a good job keeping up with our day-to-day requests in our pursuits of getting our projects done, so we committed to spending a whole week doing as many as we could. To help make this more sane and manageable we some Kanban techniques to get our BradBan on. Thanks to Phoebe Kim, Jason Michel, and Stephen Cassidy for knocking out a whopping 39 tickets. Well done!
From Russell Schelby: I’d like to thank Sue Beck and Beth Snapp for teaching and training their teammates in Kanban techniques. Sue led us through the Kanban Home Edition Board Game and Beth helped us figure out how to implement this system in our Tasks workflow. Thanks to both of their efforts, we were able to very effectively get through a large chunk of our backlog using these techniques. Thanks for helping us grow!
From Theresa Cavin: I called Sandra Howe-Forney to ask her assistance in locating a package that was mistakenly delivered to Thompson Library, In less than 24 hours Sandra, called me back, had located the package’s whereabouts, told me who the delivery driver was and 1 million other details. She went above and beyond. She’s is a gem!
From Beth Snapp: I received an email from a patron today commending Eric Haskett for his assistance in resolving an access issue. The patron states: “To say that Mr. Haskett was interested in helping me, is a cliché. He was invested. I can’t quantify how much time Mr. Haskett spent finding solutions for the problems I was experiencing while trying to access the material … In short, I can’t tell you how appreciative I am of Mr. Haskett’s dogged determination to help me. ” Well done Eric!
From Beth Kattelman: I taught a class that was scheduled to run a bit past our standard reading room closing time. When I discovered (last minute) that the student originally scheduled to help with clean up was not around, Matt Hill and our reading room student Chris Johnson came to the rescue. They stayed late to help with the clean up and closing. They were so patient and helpful, it really made my life easier. Thanks a bunch, guys!
From Zane Smith: Emily Smock, Orie Bolin, Autumn Clipner, and Eric Parrish are the best of colleagues. I went on vacation for my honeymoon and they covered the responsibilities of my position with ease. They went beyond the call of duty, sacrificed their time and effort, and did an excellent job in my absence. I am very grateful to these individuals; they are an excellent representation of how our organization fosters cooperation and accountability – even outside of one’s position.