Author: henley.77@osu.edu (page 2 of 7)

Updates for February 20, 2020: Library Catalog Banner & Footer Refresh

To improve consistency between various library applications, a new look for the library catalog will be put into production as part of the February 20th Maintenance window. Our Applications Development & Support team has updated the look and feel of the library catalog’s banner at the top, and footer at the bottom. With the update, when a user clicks through from the library home page to the library catalog, it will be a less jarring experience because of the similar style and color scheme. The library catalog maintains the same functionality, but the experience of using it will be more in line with the Libraries’ branding on other web pages. 

The new banner:

Image of updated design for catalog banner

Updated Design for Library Catalog Banner

The new footer:

Image of Updated Design for Catalog Footer

Updated Design for Library Catalog Footer

The previous banner:

Old Design of Library Catalog Banner

Previous Design for Library Catalog Banner

The previous footer:

Image of Previous Design of Catalog Footer

Previous Design of Library Catalog Footer

Please contact us if you have any questions or concerns.

 

Discover Update: Connecting users with library expertise

As part of the Libraries ongoing incremental improvement of the Discover application, a new addition to the service will be put into production as part of the Thursday, January 30th maintenance window. 

New feature: Connect With

Libraries’ IT will release an exciting new feature that we are calling “Connect With…”

One of the unique goals for the Discover application is to have it act as a bridge between our users and the Libraries by connecting our community to the wide range of experts that make up our organization. The Connect With feature promotes the people who can provide guidance related to research needs.  

How does it look?

If a user performs a keyword search that closely matches an area of consultation or subject guide associated with a librarian, the Connect With box will appear and display contact information and a link to any  related subject guides. In the example below, a user searches for engineering.  Information for two of our subject specialists is offered:

An example of Connect With after searching using the term 'engineering'

An example of Connect With after a user searches for ‘engineering’

 

The intention is to display only the most relevant information.  To that end, if a user performs a keyword search that doesn’t match  up with an area of expertise in the library,  Connect With will not display. 

How do people appear?

The following pieces of data are indexed and then searched producing results:

  • Subjects (only applied to Faculty members) i.e. liaison librarian’s subject areas.
  • LibGuides Subjects. Subjects that are applied to subject guides.
  • Library employees who have the “Public Expert” option checked in their bios.
    • All subject librarians will have this option checked by default. They have the ability to uncheck this option.
    • Staff members who have areas of consultation may check the “Public Expert” option with supervisor approval.
  • Up to five Areas of Consultation added to your bio page.
  • Hidden tags for Discover (part of Areas of Consultation section). 
    • Add tags that represent your areas of expertise and/or subject expertise.
    • Do not duplicate what you already have in areas of consultation or your subject terms (if you are a subject librarian). Rather, add terms that may be synonyms or terms you weren’t able to fit into the areas of consultation. 
    • These tags will not be visible in your Bio. They will be used solely for indexing for discover search capabilities.

The Libraries has always been about more than just its resources. While the book tower is the first thing that a user sees when they walk into Thompson, it is the faculty and the staff, that make the OSU Libraries special.

Discover Updates for January 7, 2020

As part of the Libraries ongoing incremental improvement of the Discover application, a new addition to the service will be put into production as part of the Tuesday, January 7th maintenance window. 

New Features in Articles+:  Date Range Slider, Date Range Selector

Articles+ Search Adds Limiter by Published Date

Articles+ Search Adds Limiter by Published Date

 

Above is an example search for the phrase ‘predictor of womens health after childbirth.’  Even when limited to only peer-reviewed and full-text resources, there are 1,143 article results. This can be an overwhelming number for the typical Discover user. Several new features will make finding just the right content easier than before. 

Date Range Selector

For users that want to limit the results by a specific year or years, we can manually enter or scroll up and down to the desired date(s). In this example, the beginning and end date have been entered as 2005: 

Results limited to the year 2005

Results limited to the year 2005

Date Range Slider

Using the same search example, say we are doing research focusing on the earliest articles available.  We can adjust the slider to a smaller year range. In this example, we limited to range 1985 – 1990, and clicked the Apply button.

Slider will narrow range of publications dates

Slider will narrow range of publications dates

This limits our results to only articles results published between 1985 – 1990.

Articles published between 1985-1990

Articles published between 1985-1990

Limit to Last 12 Months, Three Years, Five Years

Perhaps we want the latest findings on this topic.  Another convenient option is the ability to easily limit by common date ranges. There is now the added ability for users to limit results by the last twelve months, three years, or five years by clicking the appropriate link:

Date range will auto-limit to appropriate range if Last 12 Months is selected

Date range will auto-limit to appropriate range if ‘Last 12 Months’ is selected

If you have any feedback to share about the Discover application, please contact us!

 

Discover Updates for November 12, 2019

As part of the Libraries ongoing incremental improvement of the Discover application, a new addition to the service will be put into production as part of the Tuesday, November 12th maintenance window. 

Addition of OhioLINK results

Discover now returns results from the OhioLINK Central Catalog.  One of the guiding principles for this project is that Discovery should lead to access, not dead ends. Adding results from OhioLINK furthers that goal.  With this new release, OhioLINK results will be listed in the bento just below the University Libraries’ catalog results.  

A sample search of Discover which includes results from the OhioLINK Central Catalog

A sample search of Discover which includes results from the OhioLINK Central Catalog

In both the abreviated bento and the expanded focus view, users can click on a result to be directed to the OhioLINK Central Catalog record. From the Central Catalog, users can access consortially-owned electronic materials and directly request available materials from OhioLINK member libraries.

An example of online access:

Full text access to the Film & television literature index

Full text access to the Film & television literature index

Example of a requestable item from other OhioLINK member libraries:

This book available from Ohio University can be directly requested by a patron to be delivered.

This book available from Ohio University can be directly requested by a patron to be delivered.

OhioLINK results are also described in the Quick Tour:

Users can find out more about what OhioLINK offers as part of the Quick Tour

Users can find out more about what OhioLINK offers as part of the Quick Tour.

If you have any feedback to share about the Discover application, please contact us!

Discover Updates for October 29, 2019

As part of the Libraries ongoing incremental improvement of the Discover application, several new updates focusing on user onboarding will be put into production as part of the Tuesday, October 29th maintenance window. 

Some highlights:

Newly added Quick Tour

Users who want more information about the type of results found in each bento category may wish to take a Quick Tour. 

Click Quick Tour button to learn more about Discover application

Click Quick Tour button to learn more about Discover application

Users can opt in to take a brief tour of the search box, and the different categories found in Discover: Articles+, Library Catalog, Libraries’ Websites, Digital Collections and Special Collections. They can opt out of the tour at any time by clicking “Skip” or clicking outside of the highlighted window. 

Example: Description of type of results found in Digital Collections

Example: description of type of results found in Digital Collections

First Phase of Ever-Present Help Options 

In the lower right side of the application, a floating Need Help? button will display, regardless of what part of Discover the user is searching. 

'Floating' persistent Help button

‘Floating’ persistent Help button

In this first phase, if the user hovers over the Need Help? button, they will see four options. Users can browse the Ask Us (LibAnswers) page, start a live chat, send a query by email. or provide feedback. This is the first phase of user onboarding, just-in-time assistance. In future phases of this feature, we will be adding more detailed assistance for frequently asked questions. 

Options for help currently available: browse the Ask Us (LibAnswers) page, start a chat, send an email, or provide feedback.

Options for help currently available: browse the Ask Us (LibAnswers) page, start a chat, send an email, or provide feedback.

Relocation of More Search Tools

Usabilty testing found that the More Search tools sidebar was intrusive and confusing, often compared to sponsored ads found to the side in Google results. We have relocated the search tools menu option to the top of the application. When the user clicks on the option, it displays links to alternative search tools in a clean, three-column design. 

The More Search Tools options for locating online resources, print materials, etc. are more noticable at the top of the application.

The More Search Tools options for locating online resources, print materials, etc. are more noticable at the top of the application.

In addition to testing our users, many of these updates are a result of the valuable input from library employees. If you have any feedback to share about the Discover application, please contact us!

Discover Improvements for September 19, 2019

As part of the Libraries ongoing incremental improvement of the Discover application, several new updates focused on readability and usability will be put into production as part of the September 19th Maintenance window. 

Some highlights:

Header is cleaner and more functional. 

  • The title of the application, “Discover” is clearly displayed on the left
  • The Library Websites search box has been removed from the right side and replaced with our latest OSUL branding 
  • Top menu is added, with Home, Ask Us and My Account navigation options

Leaner user interface design.

  • Categories navigation under the main search box is improved
  • White space around each result is increased to improve readability 
  • Confusing link to ‘See all xx,xxx …results’ in bento view is updated to ‘See more … results’
  • The link to ‘See all xx,xxx..results’ is removed from the focus view

Improvement to search results 

  • Refined results for Library Catalog and Library Websites
  • Indexing is more reliable (i.e., updates to results are happening more frequently)
  • Categories to limit results are easier to read as black text on a light gray background 
  • Limiters were compacted into a narrow column; they now display inline as expected 
  • The option to add and remove limiters now functions as expected

And last but not least, the ‘More Search Tools’ sidebar will be collapsed by default, but can be expanded at the user’s discretion.

 

Coming July 30: OSU Libraries Transitioning from WorldCat Local to WorldCat Discovery

As some of you may be aware, OCLC announced that access to WorldCat Local will end on August 9, 2019. For this reason, OSUL will configure WorldCat@OSU to search WorldCat Discovery beginning the evening of July 30.  WorldCat@OSU is currently the second from the left tab on the main library page search box.

WorldCat Discovery is functionally the same as WorldCat Local, but does include some enhancements. You can continue to search and request materials available from Ohio State, OhioLINK, SearchOhio and via Interlibrary Loan. But in addition, the display uses a mobile-friendly, responsive design. Another feature is the ability to see the availability of alternate formats. For example, a book may be available in both print and electronic formats.  You may also see an indicator that there is a newer edition of the same title.

If you have linked to our instance of WorldCat Local in a LibGuide or online syllabus, please update your links. 

If you have any questions or concerns, please contact Michelle Henley via HUB.

UX Cohort Event: Integrating UX into Libraries IT

The next UX Cohort event explores how Libraries IT is working to become more user-focused.

Description: So you want to improve a system?!? Come and hear how OSU Library IT has been integrating UX work into ongoing sprints. Michelle Henley and Beth Snapp will provide an overview of system improvements and how UX work is folded into regular workflows.

  • Date: Thursday, April 25
  • Time: 2:00 pm – 3:00 pm
  • Location: Thompson Rooms 150A/B

Link to watch remoteley: http://carmenconnect.osu.edu/integratingux/

Please join us!

TO JOIN THE UX COHORT MAILING LIST: To join our mailing list for updates on meetings and user testing, send a message from your OSU email account to libuxcohort-join@osu.eduand then reply to the automated confirmation message. Once enrolled, you will be able to send and receive messages to libuxcohort@lists.osu.edu as we continue to build our user experience community.

Discover Iterative Improvements for Tuesday, March 19

Please take note of the improvements coming to Discover during the Libraies’ IT maintenance window on the evening of Tuesday, March 19.

We have always known that it was important to clue users in to what type of results were displaying in each bento. The option to hover over the question mark graphic next to each label and view a description has been available. However, usability testing consistently demonstrated that users didn’t see the question mark as a call to action to hover over for them to get more information. In order to reduce cognitive load and clear up the confusion about what section would offer them the most appropriate results, we instead added a brief explainer next to each label.  

Explainers add to each bento

Red boxes added in screenshot for emphasis.

Another issue that bubbled to the surface from usability testing was in our Digital Collection bento. The default image icon being used when a thumbnail wasn’t available was seen by users as a clue that viewing that result would lead to an image, such as photo. But often, because the result would point users to a pdf of a document, the default icon when there is not thumbnail to display is now a pdf document icon:

Red box added in screenshot for emphasis.

The Applications Development and Support team continue to make improvements to the Articles+ segment.  The bento view results in Articles+ are currently arranged as scrolling tiles arranged horizontally.  While this works well for the Digital Collections segment, it didn’t work as effectively for this more text-heavy segment. 

Before: Horizontal scrolling

The new design will revert to a simplified vertical list view, showing three results, with a prompt to view more. 

After: Vertical List

To avoid confusion, the bento view is now also limited to peer-reviewed and full text results, just as it is in the focus view.  (See the 2/21 blog post on Discover improvements for more information about this.)    

And finally, to improve accessibility, we have improved the limiters that were displaying results in all lower-case text. Now, the capitalized results are easier to skim.  

Sierra upgrade planned for Monday, March 11

The Libraries IT Division is planning to upgrade Sierra to Release 4.2 (from 4.1) on Monday, March 11 beginning at 10 am. This will require approximately five hours of downtime for both Sierra and the library catalog. We chose that date because it occurs when the number of people affected by the downtime will be diminished.

While we upgrade the system we don’t expect the system to be down for more than five hours, but we will send out an update should that time be extended for any reason. We are expecting this upgrade will resolve several issues that are outstanding.

If have any problems following the upgrade, please report them to Hub (go.osu.edu/hub). 

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