Author: henley.77@osu.edu (page 1 of 6)

Changes to ‘My Account’ for the Libraries Catalog starting Monday, May 3

Beginning Monday, May 3, the library catalog will offer a more secure and convenient way for users to access their library account. These changes will ensure greater protection of a user’s private data (names, addresses, materials checked out, fines, etc.), while at the same time, standardizing access with an Ohio State Username (lastname.#). 

Screenshot of My Account icon on Ohio State Libraries' site header

My Account icon on Ohio State University Libraries’ site header

Rather than logging in to view your patron account with name and Ohio State ID#, the majority of library users—about 94%—will instead enter an Ohio State Username (lastname.#) and password. This account is managed at the Identity and Access Management site (my.osu.edu) and is the method used for access to similar data-sensitive systems at Ohio State.

Example of other data-sensitive system prompts

Example of other data-sensitive system prompts

A subset of our users who do not have accounts with my.osu.edu (for example: students and employees of technical colleges that are affiliated with our regional library locations) will use an alternative form of authentication. To increase the security standards for all our users, on May 3 this subset will need to create a secure PIN (personal identification number) to access their library account. The PIN must be alpha-numeric and eight (8) characters long. This means the PIN must include a minimum of eight characters and contain a  mix of numbers (0 – 9) and letters (a – z, A – Z). If you fall in this group, you will be prompted to set up your PIN the first time you try to access your account. After setting up your PIN, you will use your university/Ohio State ID and your PIN to access your account in the library catalog.

Example of PIN set up prompt. You will receive an email that will include instructions and a link to set up the PIN

Example of PIN set up prompt. After filling in requested fields, you will receive an email that will include instructions and a link to set up the PIN

 

Once you log in, you can view the items you have checked out, renew items that are due and place requests for items you wish to have delivered to a more convenient location, such as one of the libraries near you, or even your dorm or office location.

Screenshot demonstrating a request being placed for pickup of a book from the library catalog

Screenshot demonstrating a request being placed for pickup of a book from the library catalog

Going forward, when you log into your catalog account, you will be prompted to log in with either your my.osu.edu ID information, or Ohio State number and PIN. Please contact henley.77 (at) osu.edu if you have any questions.

Sierra and library catalog will be unavailable on Monday, January 18 from noon – 5pm

In order to finish up some work from the Sierra server update on Monday, January 4, we are scheduled take down Sierra and the library catalog for several hours on Monday, January 18 beginning at 12:00 pm. The campus will be closed to observe Martin Luther King, Jr. Day, so we expect the impact on workflow to be minimal. 

What will be unavailable during the downtime?

  • The OSU Libraries Catalog will be unavailable; patrons should use Discover or the OhioLINK catalog to search for our collections
  • Discover will be missing information about whether a print title is available for checkout or not
  • Patrons will not be able to access their library account, so they can not place holds or renew materials
  • Pickup, courtesy and overdue notices will not be sent
  • Both the Sierra Desktop Application and SierraWeb will not be available to employees

If have any problems following the upgrade, please report them to Hub (go.osu.edu/hub). 

Sierra & library catalog downtime planned for Monday, January 4

The Libraries IT Division is planning an upgrade to new Sierra servers on Monday, January 4, beginning at 10:00 a.m. This will require approximately six hours of downtime for both Sierra and the library catalog. We chose that date because it occurs when the number of people impacted by the downtime will be reduced.

While we move to the new servers, we don’t expect the system to be down for more than six hours, but we will send out an update should that time be extended for any reason. 

What will be unavailable during the downtime?

  • The OSU Libraries Catalog will be unavailable; patrons should use Discover or the OhioLINK catalog to search for our collections
  • Discover will be missing information about whether a print title is available for checkout or not
  • Patrons will not be able to access their library account, so they can not place holds or renew materials
  • Pickup, courtesy and overdue notices will not be sent
  • Both the Sierra Desktop Application and SierraWeb will not be available to employees

If have any problems following the upgrade, please report them to Hub (go.osu.edu/hub). 

Advanced Search now available in Discover

Advanced Search now available in Discover

An exciting new search option was released for Discover during the maintenance window on Thursday, June 25.  The default keyword search is ideal for general topic discovery of resources. With the addition of this new feature, you also have the option refine your search for resources with a known title or known author. Advanced Search returns results from all six bento categories. You can also elect to refine by a specific focus view.

To illustrate the way Advanced Search can function to your advantage, consider these examples.

Example 1: Known title

Someone is interested in viewing the comic strip, Katzenjammer Kids. Because they know the title, they select Advanced Search and enter their terms in the title field, then further limit by Digital Collections. The top results include image thumbnails of all the digitized comic strips by that title from the Billy Ireland Cartoon Library & Museum.

Image of results for title search Katzenjammer Kids

Example 2: Known author

Someone read an online thought piece by Roxane Gay, and would like to read more by this author. By switching to the Advanced Search button and searching the author field only, they see that she has published both articles and books, and can now berrypick for something to read.

Image of search results for author Roxane Gay

Example 3: Known title and author

A user wishes to read Invisible Man by Ralph Ellison. They select Advanced Search and enter the terms  in the title field. Results that match that title are returned in most bentos.

A quick scan shows that some of the results are for the novel The Invisible Man by H.G. Wells, instead of the similarly titled book by Ellison.

Image or results for title search Invisible Man

To further refine, the user can add Ellison to author field, and also elect to search only within the Library Catalog view.  

Image of search results in library catalog of title Invisible Man and Author Ellison

The results are now more precise.

Bonus: the user may elect to access the full text via HathiTrust Digital Library:

Image of library catalog results showin access to Invisible Man for online access in HathiTrust

 

As you use this new feature and introduce it to users, we would appreciate your feedback. To do so, please click the Need Help? button in the results page and click the option for Feedback.

Sierra upgrade planned for Tuesday, May 5

The Libraries IT Division is planning to upgrade Sierra to Release 5.1 (from 4.2) on Tuesday, May 5 beginning at 5 pm. This will require approximately two – three hours of downtime for both Sierra and the library catalog. We chose that time because it is during the normal Information Technology maintenance period and the number of people affected by the downtime will be diminished.

We are expecting this upgrade will resolve several issues that are outstanding. Innovative has made a webinar available to everyone (no login required) that describes the updates to Sierra in Release 5.1.  You can also view other webinars from Innovative, including one outlining the Sierra Product Roadmaps Update

While we upgrade the system we don’t expect the system to be down for more than three hours, but we will send out an update should that time be extended for any reason. 

If have any problems following the upgrade, please report them to Hub (go.osu.edu/hub). 

Updates for February 20, 2020: Library Catalog Banner & Footer Refresh

To improve consistency between various library applications, a new look for the library catalog will be put into production as part of the February 20th Maintenance window. Our Applications Development & Support team has updated the look and feel of the library catalog’s banner at the top, and footer at the bottom. With the update, when a user clicks through from the library home page to the library catalog, it will be a less jarring experience because of the similar style and color scheme. The library catalog maintains the same functionality, but the experience of using it will be more in line with the Libraries’ branding on other web pages. 

The new banner:

Image of updated design for catalog banner

Updated Design for Library Catalog Banner

The new footer:

Image of Updated Design for Catalog Footer

Updated Design for Library Catalog Footer

The previous banner:

Old Design of Library Catalog Banner

Previous Design for Library Catalog Banner

The previous footer:

Image of Previous Design of Catalog Footer

Previous Design of Library Catalog Footer

Please contact us if you have any questions or concerns.

 

Discover Update: Connecting users with library expertise

As part of the Libraries ongoing incremental improvement of the Discover application, a new addition to the service will be put into production as part of the Thursday, January 30th maintenance window. 

New feature: Connect With

Libraries’ IT will release an exciting new feature that we are calling “Connect With…”

One of the unique goals for the Discover application is to have it act as a bridge between our users and the Libraries by connecting our community to the wide range of experts that make up our organization. The Connect With feature promotes the people who can provide guidance related to research needs.  

How does it look?

If a user performs a keyword search that closely matches an area of consultation or subject guide associated with a librarian, the Connect With box will appear and display contact information and a link to any  related subject guides. In the example below, a user searches for engineering.  Information for two of our subject specialists is offered:

An example of Connect With after searching using the term 'engineering'

An example of Connect With after a user searches for ‘engineering’

 

The intention is to display only the most relevant information.  To that end, if a user performs a keyword search that doesn’t match  up with an area of expertise in the library,  Connect With will not display. 

How do people appear?

The following pieces of data are indexed and then searched producing results:

  • Subjects (only applied to Faculty members) i.e. liaison librarian’s subject areas.
  • LibGuides Subjects. Subjects that are applied to subject guides.
  • Library employees who have the “Public Expert” option checked in their bios.
    • All subject librarians will have this option checked by default. They have the ability to uncheck this option.
    • Staff members who have areas of consultation may check the “Public Expert” option with supervisor approval.
  • Up to five Areas of Consultation added to your bio page.
  • Hidden tags for Discover (part of Areas of Consultation section). 
    • Add tags that represent your areas of expertise and/or subject expertise.
    • Do not duplicate what you already have in areas of consultation or your subject terms (if you are a subject librarian). Rather, add terms that may be synonyms or terms you weren’t able to fit into the areas of consultation. 
    • These tags will not be visible in your Bio. They will be used solely for indexing for discover search capabilities.

The Libraries has always been about more than just its resources. While the book tower is the first thing that a user sees when they walk into Thompson, it is the faculty and the staff, that make the OSU Libraries special.

Discover Updates for January 7, 2020

As part of the Libraries ongoing incremental improvement of the Discover application, a new addition to the service will be put into production as part of the Tuesday, January 7th maintenance window. 

New Features in Articles+:  Date Range Slider, Date Range Selector

Articles+ Search Adds Limiter by Published Date

Articles+ Search Adds Limiter by Published Date

 

Above is an example search for the phrase ‘predictor of womens health after childbirth.’  Even when limited to only peer-reviewed and full-text resources, there are 1,143 article results. This can be an overwhelming number for the typical Discover user. Several new features will make finding just the right content easier than before. 

Date Range Selector

For users that want to limit the results by a specific year or years, we can manually enter or scroll up and down to the desired date(s). In this example, the beginning and end date have been entered as 2005: 

Results limited to the year 2005

Results limited to the year 2005

Date Range Slider

Using the same search example, say we are doing research focusing on the earliest articles available.  We can adjust the slider to a smaller year range. In this example, we limited to range 1985 – 1990, and clicked the Apply button.

Slider will narrow range of publications dates

Slider will narrow range of publications dates

This limits our results to only articles results published between 1985 – 1990.

Articles published between 1985-1990

Articles published between 1985-1990

Limit to Last 12 Months, Three Years, Five Years

Perhaps we want the latest findings on this topic.  Another convenient option is the ability to easily limit by common date ranges. There is now the added ability for users to limit results by the last twelve months, three years, or five years by clicking the appropriate link:

Date range will auto-limit to appropriate range if Last 12 Months is selected

Date range will auto-limit to appropriate range if ‘Last 12 Months’ is selected

If you have any feedback to share about the Discover application, please contact us!

 

Discover Updates for November 12, 2019

As part of the Libraries ongoing incremental improvement of the Discover application, a new addition to the service will be put into production as part of the Tuesday, November 12th maintenance window. 

Addition of OhioLINK results

Discover now returns results from the OhioLINK Central Catalog.  One of the guiding principles for this project is that Discovery should lead to access, not dead ends. Adding results from OhioLINK furthers that goal.  With this new release, OhioLINK results will be listed in the bento just below the University Libraries’ catalog results.  

A sample search of Discover which includes results from the OhioLINK Central Catalog

A sample search of Discover which includes results from the OhioLINK Central Catalog

In both the abreviated bento and the expanded focus view, users can click on a result to be directed to the OhioLINK Central Catalog record. From the Central Catalog, users can access consortially-owned electronic materials and directly request available materials from OhioLINK member libraries.

An example of online access:

Full text access to the Film & television literature index

Full text access to the Film & television literature index

Example of a requestable item from other OhioLINK member libraries:

This book available from Ohio University can be directly requested by a patron to be delivered.

This book available from Ohio University can be directly requested by a patron to be delivered.

OhioLINK results are also described in the Quick Tour:

Users can find out more about what OhioLINK offers as part of the Quick Tour

Users can find out more about what OhioLINK offers as part of the Quick Tour.

If you have any feedback to share about the Discover application, please contact us!

Discover Updates for October 29, 2019

As part of the Libraries ongoing incremental improvement of the Discover application, several new updates focusing on user onboarding will be put into production as part of the Tuesday, October 29th maintenance window. 

Some highlights:

Newly added Quick Tour

Users who want more information about the type of results found in each bento category may wish to take a Quick Tour. 

Click Quick Tour button to learn more about Discover application

Click Quick Tour button to learn more about Discover application

Users can opt in to take a brief tour of the search box, and the different categories found in Discover: Articles+, Library Catalog, Libraries’ Websites, Digital Collections and Special Collections. They can opt out of the tour at any time by clicking “Skip” or clicking outside of the highlighted window. 

Example: Description of type of results found in Digital Collections

Example: description of type of results found in Digital Collections

First Phase of Ever-Present Help Options 

In the lower right side of the application, a floating Need Help? button will display, regardless of what part of Discover the user is searching. 

'Floating' persistent Help button

‘Floating’ persistent Help button

In this first phase, if the user hovers over the Need Help? button, they will see four options. Users can browse the Ask Us (LibAnswers) page, start a live chat, send a query by email. or provide feedback. This is the first phase of user onboarding, just-in-time assistance. In future phases of this feature, we will be adding more detailed assistance for frequently asked questions. 

Options for help currently available: browse the Ask Us (LibAnswers) page, start a chat, send an email, or provide feedback.

Options for help currently available: browse the Ask Us (LibAnswers) page, start a chat, send an email, or provide feedback.

Relocation of More Search Tools

Usabilty testing found that the More Search tools sidebar was intrusive and confusing, often compared to sponsored ads found to the side in Google results. We have relocated the search tools menu option to the top of the application. When the user clicks on the option, it displays links to alternative search tools in a clean, three-column design. 

The More Search Tools options for locating online resources, print materials, etc. are more noticable at the top of the application.

The More Search Tools options for locating online resources, print materials, etc. are more noticable at the top of the application.

In addition to testing our users, many of these updates are a result of the valuable input from library employees. If you have any feedback to share about the Discover application, please contact us!

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