Author: beck.697@osu.edu

Is receiving Qualtrics email notifications important to you?

After hearing from a colleague about inconsistencies she had experienced with not getting Qualtrics’ email notifications, I started investigating this issue. I looked through a huge number of Qualtrics knowledge base articles (XM Support), confirming that we were correctly setting up our notifications however couldn’t identify or explain the cause of their failures.

Not finding any concrete answers, I started exploring the XM Community, where other Qualtrics users share tips, tricks, or solutions. I came across an entry that was surprising but also an answer to my struggles with the issue at hand since the inconsistencies were so random and well inconsistent!

“… I’ve run into a few gliches with emails not sent using the email trigger. Qualtrics support last month said the most updated and reliable email trigger is the one set in the Actions Tab…”

I used the Action Email Task and tested the submission notification and it worked beautifully. After my test results supporting the functionality of the Action feature I switched the form’s notification from Email Trigger to Action Email Task.

So I wanted to share this experience since we all utilize Qualtrics for our various survey, forms, and feedback needs and a breakdown in notifications would impact the services we provide to our colleagues and constituents.

So, please use Email Tasks for your future notifications and update your existing forms and surveys if receiving submission notices are important to you:

Create a professional profile for your Bio page

Library users, researchers, colleagues, and students who consider contacting us will likely come across our bio pages in the staff directory. First impressions are important, so we should create a professional profile that accurately represents our expertise and how we can uniquely assist, partner, or provide services to our community.
Please take a few minutes and review how to edit your bio on the website article to setup your professional profile on the website.

BuckeyePass – Register for a chance to win an iPad

BuckeyePass is a multi-factor authentication service, which provides a second layer of security to your Ohio State account beginning Monday, September 12, 2016. Register before Friday, September 9, 2016 to be automatically registered to win an iPad. In order to authenticate, it requires something you know (your password) and something you have (a mobile device or phone).

BuckeyePass

Our BuckeyePass service is powered by Duo Security, a proven solution in multi-factor authentication.

 Why?

Over the past few years, we’ve seen phishing and identity theft crimes increase in the higher education sector.

  • Protecting your personal information and the university’s private data is Ohio State’s highest priority.

 Who?

  • BuckeyePass is currently only for Ohio State faculty, staff, and student employees.

 When?

  • Splunk users began using BuckeyePass on April 18.
  • PeopleSoft Finance and eMaterials users began using BuckeyePass on May 15.
  • OSUNET Secure profile & EDM profile users began using BuckeyePass on May 15.
  • Existing OCIO RSA customers will be migrated off the OCIO RSA instance and onto Duo by July 1.
  • All university employees, including student employees, will begin using Duo to access Employee Self-Service within HR by September 12.

 How?

  • Register for the BuckeyePass service. When registering, please do so from a laptop or desktop computer.
  • BuckeyePass can be used in a number of ways:
    1. Duo Mobile on a smartphone or tablet– Installing Duo Mobile on your device will give you two ways to authenticate. When you try to log in to a system protected by BuckeyePass, it will push an authentication request to the Duo Mobile application on your device. Once you approve the request, you will be admitted to the system. You may also generate a code from Duo Mobile and input it to the BuckeyePass login page.
    2. Passcodes via text– You will receive 10 passcodes via a single text message. One passcode will be used each time you log in to the system. You will need to request a subsequent text after all 10 passcodes are used.
    3. Callback via landline phone– Duo will generate an automated phone call to approve your access to the system.
    4. Hard token– Hard tokens will only be permitted for those who can demonstrate a valid business justification. The process can take 8 to 14 days to complete, so please contact the IT Service Desk immediately if you require a token.

 Need more help?

  • Visit our Knowledge Base for information and tutorials.
  • Join University Libraries IT team and Training Committee for in person information and help session on:
    • Monday, August 22, 2016 at Library Tech Center room 122 from 10:00 am – 11:30 am
    • Tuesday, August 23, 2016 at Thompson Library room 165 from 1:00 pm – 2:30 pm