Information Technology

Discover

Strategic direction: Enrich the User Experience: Seamless discovery access, and delivery

• Added a bento for OhioLink results
• Added user onboarding cues, persistent help options, and a “quick tour” feature to orient new users (making users awesome)
• Simplified the design
• Improved usability based on findings from usability testing
• Filtered materials to peer-reviewed and full-text available by default
• Continued to refine indexing and searching

Patron Data Loads for Sierra

Strategic direction: Model Excellence: Organizational efficiency and impact; Enrich the User Experience: Exceptional service

• Rewrote process to accommodate both PeopleSoft and Workday
• Significantly increased performance of process
• Participated in end-to-end testing of Workday Person Service

Digital Collections

Strategic direction: Enrich the User Experience: Seamless discovery access, and delivery; Empower Knowledge Creators: Leveraging distinctive collections for use

• Completed upgrade to Hyrax
• Added/mapped new fields and metadata
• Scripted large bulk transformations of data

Room Reservations in The Ohio State App

Strategic direction: Enrich the User Experience: Exceptional service; Engage for Broader Impact: Campus and external partnerships

• Initiated an ongoing collaboration with OCIO’s web and mobile team to add room reservation functionality into the mobile app

Special Collections Registry

Strategic direction: Empower Knowledge Creators: Leveraging distinctive collections for use; Enrich the User Experience: Seamless discovery access, and delivery

• Redesigned the user interface
• Improved the layout and navigation of collection container lists
• Added linkages to similar collections, related digital collections, and cataloged materials
• Made it easier for patrons to contact curators from within a collection

Libraries’ Website

Strategic direction: Enrich the User Experience: Seamless discovery, access, and delivery; Enrich the User Experience: Iterative assessment and development

• Continuous improvement of content, design, and functionality

Operations

Strategic direction: Model Excellence: Organizational efficiency and impact; Model Excellence: Agile planning and operations

• Migrated Drupal from Pantheon hosting to Amazon Web Services
• Moved WordPress instances to Amazon Web Services
• Launched first production app on new cloud infrastructure
• Explored containerization and other new technologies
• Worked on more robust logging, monitoring, and alerting
• Strengthened change management process

User Experience (UX)

Strategic direction: Enrich the User Experience: Iterative assessment and development

• Applied Lean UX in the Discover project

Risk Management

Strategic direction: Model Excellence: Organizational efficiency and impact

• Collected evidence and documentation for the 2019 Information Security Self-Assessment (ISSA)
• Continued to integrate information security best practices into our systems and workflows

Service Management

Strategic direction: Enrich the User Experience: Exceptional service

• Resolved 2,146 tickets!