Frequently Asked Questions

Updated August 27, 2020

Accessing Electronic Resources

What should you do if you experience problems accessing electronic resources?

VPN and/or remote desktop software can cause authentication issues when trying to access electronic resources. Try disconnecting from the software and then opening University Libraries’ website. If problems continue, clear your browser cache/cookie files or try a different browser. Please contact us if you are still unable to access resources.

Borrowed Materials  

How do I borrow and pick up items?

The book stacks at all locations are closed. Patrons affiliated with The Ohio State University can submit requests for physical materials through the online catalog. Please do not bring materials from the book stacks to the desk as they will have to be quarantined, delaying your ability to use them.

You will receive a confirmation email when your materials are ready to be picked up.

Once your request is ready, you will receive a confirmation email letting you know that the material is ready for pick-up.

Scanning and electronic delivery of materials from Thompson Library Special Collections, University Archives and Billy Ireland Cartoon Library & Museum have resumed. You may submit requests via the email addresses listed below.

Scanning of articles and chapters from Library print collections through ILLiad Article Express service has resumed. 

Can patrons return books? 
The Thompson Library book drop is open for contact-free return of library materials. As of August 25, University Libraries facilities are open to the public with designated areas for contact-free returns.

All returned materials will be quarantined for five days before being checked in and made available to other users. If you or a member of your household are ill, we ask that you continue to renew your materials and wait to return them until you have been symptom-free for 72 hours. 

Will loans be extended? 
Please renew or return materials as they come due.    
Are late fees still being charged? 
Your fines will be waived if a book is overdue during the period the library was closed to the public. 

Who should I contact if I have additional questions?
Please email if you experience any issues or have additional questions. 

Building Access and Operations 

Are University Libraries locations open to the public?

As of Tuesday, August 25th, University Libraries locations are open.

Can I reserve a study space?

University Libraries is piloting a program to test software that allows Ohio State affiliates to reserve individual seats at select locations. The Architecture and Geology Libraries are offering seat reservations Monday - Friday, 10 a.m.- 4 p.m. for up to 2 hours. Book now at

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