Frequently Asked Questions

Updated November 20, 2020

Accessing Electronic Resources

What should I do if I experience problems accessing electronic resources?

VPN and/or remote desktop software can cause authentication issues when trying to access electronic resources. Try disconnecting from the software and then opening University Libraries’ website. If problems continue, clear your browser cache/cookie files or try a different browser. Please contact us if you are still unable to access resources.

Borrowed Materials  

How do I borrow and pick up items?

All library locations are temporarily closed. Patrons affiliated with The Ohio State University can submit requests for physical materials through the online catalog

You may choose contact-free pickup or campus delivery of physical materials. 

Once your request is ready, you will receive a confirmation email letting you know that the material is ready for pick-up.

Scanning and electronic delivery of materials from Thompson Library Special Collections, University Archives and Billy Ireland Cartoon Library & Museum is available. You may submit requests via the email addresses listed below.

Scanning of articles and chapters from Library print collections through ILLiad Article Express service is also available. 

Can patrons return books? 
The Thompson Library book drop is open for contact-free return of library materials. 

All returned materials will be quarantined for five days before being checked in and made available to other users. If you or a member of your household are ill, we ask that you continue to renew your materials and wait to return them until you have been symptom-free for 72 hours. 

Will loans be extended? 
Please renew or return materials as they come due.    
Are late fees still being charged? 
Your fines will be waived if a book is overdue during the period the library was closed to the public. 

Who should I contact if I have additional questions?
Please email if you experience any issues or have additional questions. 

Building Access and Operations 

Are University Libraries locations open to the public?

As of Friday, November 20, all University Libraries locations are temporarily closed.


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