Submitted by Robyn Ness: As we wrap up the research phase of the OSUL Web Redesign Project, we’re sharing results from several data gathering activities. Yesterday, we looked at data from web visits. Today’s focus is the user survey, which we’ll use to help us redesign the site with user needs as our focus. In the next message, we’ll share an overview from the OSUL functional expert meetings.
The user survey ran March 8-31, 2017, and included 320 participants (122 faculty/staff, 96 graduate students, 90 undergraduates, and 12 other). We were pleasantly surprised that so many completed the survey. Thanks to everyone who helped promote it by distributing cards at service desks, sharing your mailing lists, or emailing invitations to your contacts. Thanks, also, to Sarah Murphy for help with data analysis.
Below are some highlights from analysis of survey responses.
We asked users to rank 33 resources or services available through OSUL. Combined across all types of users, the top five items were:
• Search for articles
• Manage your account
• View locations and hours
• Search for books
• Request items from OhioLINK, ILL, and other off-site facilities
We asked what they like and do not like about library.osu.edu. Here’s what they told us:
• Most common likes were easy access to the discovery search box and to the My Account pages, availability of Interlibrary Loan/Article Express, the Off-Campus Sign-in option, and the box of links to the right of the discovery search box on the main page.
• Most common dislikes were that the site is complex, cluttered, and unintuitive and requires too many clicks, that WorldCat is the default search, and that it is hard to find ebooks, research databases, and online journals.
We also asked people which devices they typically used to access the library website. They were allowed to select any options that applied. Most reported using desktop or laptop computers; ~25% of respondents reported using their mobile phones. (Phone use was slightly more common among undergrads, but wasn’t uncommon in other types of users.)
See full survey results. <https://carmenwiki.osu.edu/download/attachments/53384808/OSUL-user-survey-032017.docx>