Training Advisory Council
October 26 & November 2, 2000

MINUTES

 

October 26--Joe Branin joined the Training Advisory Council for the first portion of the Council meeting on October 26. The importance of training was reiterated, as well as the need for a training plan. We should foster an atmosphere of continuous learning, with customer service training being the most important. We need to consider the Libraries' culture and identify how it can either help or hinder in training efforts.

Joe Branin indicated that he thought the Council is doing a lot of good training, but a needs assesment should be done to determine what is being done adequately and what is still needed. He sees the Council as a central resource, drawing on the interest and expertise of Libraries' personnel. The development and maintenance of a central training calendar would also be of benefit. The Libraries' administration is very supportive of training activities, and would encourage long range planning to provide continuity to the Libraries' training efforts.

After Joe left the meeting, the group began a discussion and identification of the responsibilities of the Training Advisory Council, the individual members, the Chair, and the Council Advisor, as well an all inclusive listing of what exactly is included in "Training". [This discussion wasn't concluded in this session, but was continued at a second session; combined listings from the two meetings are included at the end of this document.]

It was decided that the relatively low attendance at the Student Training Workshops warranted the holding of two additional sessions of each Workshop. It was also suggested that Joe Branin should be approached about sending a message reminding supervisors of the importance of the training, and that all students were expected to attend the sessions.

The next meeting was scheduled for November 2 at 1:30 p.m. in Room 124 Main Library.

November 2--Identification of training activities and responsibilities of the Council and individuals was continued. Lisa appointed Betty Sawyers as Chair of a subcommittee to categorize the listing of training activities; other subcommittee members were Linda Gonzalez, Lisa Iacobellis, and Charles Smith. [The results of that categorization is reflected in the listing of training activities that follows.]

The next meeting of the Council will be on December 14 in Room 124 Main Library.

 

Training should include:

Housekeeping

Maintaining training supplies
Providing refreshments for workshops
Coordination with IT Dept.
Maintain calendar of available training opportunities

Planning, Develop, and Implementation

Needs analysis
Methods to be used (surveys, etc.)
What's needed
What's not needed

Evaluation of current programs
By participant
Against set criteria
Compared to other existing programs
Revise, delete or develop new programs as identified
Frequency
Develop training template (who, what, when, where, why)
How motivate folks to attend
Free food Encourage students to attend training
Pay for time spent in training
Supervisors should know what students are being taught
Training included as a performance expectation
Methods of training
Classroom
One on one
Computer
Job aids
Manuals
Interactive online tutorials
Training Fair
Training tracks
Actual training sessions
Central resource
Information on financial aid for KSU MLS
Information on available programs
Location of training
Various locations at OSUL
OIT Workshops
Training at OHRD
Bring OHRD sessions to OSUL
Coordination with IT Dept.

Supervisory Topics

OHRD Supervisory Training
Time sheets/leave forms
Training for student supervisors
Corrective action
Interview techniques
Hiring/interviewing--legal questions
Selection of personnel
Policy manual
Performance management

General Topics

New employee orientation
I am a Book
Library tours
Checklists, etc. developed by TAC
Personal interaction
Customer service
Telephone etiquette
E-mail etiquette
Harrassment training
Workplace violence
Office software (including Eudora)
Safety and security issues (personal and property)
Emergency Manual
Accident reports
Ergonomics
Personal growth skills
Coping with change
Mentoring
How to conduct effective meetings
How to manage a project

Task Specific

ORT training
Boolean training
GOBI training
CATME training
Item Record maintenance
Reserves online
Regular reserves
Database searching

 

Responsibilities of the Training Advisory Council

Coordinate training from a variety of sources
Centralize information about training opportunities
Encourage participation as trainers/volunteers
Maintain a calendar of training opportunities
Advertize training opportunities--e.g., What's available this week
Outreach outside of Main Library
Package, sell, and create training
Oversee training details
Provide incentives to be trainers
Provide refreshments and training materials
Analyze, plan, develop, design, implement, evaluate training programs

 

Responsibilities of TAC Members

Gain expertise on training
Training techniques--train the trainers
Tap member's talents
Attend meetings
No hierarchy
Generate ideas
Open, honest discussion/disagreement
Balance issues

 

Responsibilities of Chair (Lisa Iacobellis)

Inspire and motivate
Create agenda
Delegate and coordinate
Keep the Committee moving
Facilitate meetings
Assign duties
Set up subcommittees
Keep Committee members informed

 

Responsibilities of Council Advisor (Linda Gonzalez)

Orient new members
Identify candidates for membership on committee
Provide training guidance
Solicit trainers/volunteers
Let new employees know about training opoportunities
Serve as liaison to the Executive Committee
Identify the role of the Communications Coordinator
Support training initiatives
Provide ideas, needs, and priorities