Changes to subject liaison assignments in CIPS

The following changes to subject liaison assignments took effect at the beginning of autumn quarter. We are in the process of updating the Librarians page on the web site and other publications.

Deidra Herring will become subject librarian for education (full-time). She will be working in this capacity with Gerry Greenberg until his retirement. Deidra and Gerry will serve these units within the College of Education and Human Ecology:

  • School of Educational Policy and Leadership
  • School of Physical Activity and Educational Services
  • School of Teaching and Learning

Deidra will also have collection development responsibilities and retain her role as liaison to the P-12 community.

Leta Hendricks will become subject librarian for human ecology.  She will have liaison and collection development responsibilities for these units within the College of Education and Human Ecology:

  • Department of Consumer Sciences (includes Consumer and Family Financial Services; Fashion and Retail Studies; Hospitality Management)
  • Department of Human Development and Family Science

Leta has moved from Campbell Hall to 255B Thompson. Welcome back Leta!

Florian Diekmann will become subject librarian for agriculture. He has moved to the librarian office in the FAES Library and will have liaison and collection development responsibilities for most departments in FAES.

Jessica Page will retain her role as Veterinary Medicine librarian as well as liaison/collection responsibilities for these FAES departments: Animal Sciences, Environment and Natural Resources, and Food Science and Technology.  Her sole office will be in the Vet Med Library.

Ruth Gallegos-Samuels will add collection development responsibilities for business to her current liaison duties for Fisher College.

Posted in Library News |

Vocera Project Ending January 1, 2011

The Vocera project, which provided some Libraries staff with wireless communication devices designed to enhance customer service, will conclude at the end of the year.  Sarah Murphy, Coordinator of Research & Reference, who obtained funding for and administered the program, said that use of the technology did not pan out as hoped.

“Vocera did help us see that there is value in having a “point of need” communication system for our patrons,” Murphy said. “It also let us save a considerable amount of money by reducing the number of phone lines used in the buildings in which Vocera was operated.”

Libraries Director Carol Diedrichs said that she expects the Libraries to examine other approaches to supporting enhancing customer service, such as utilizing student workers to respond to printer/copier problems in the Thompson Library.  Carol commended Sarah on her objective evaluation of the project and her willingness to experiment with new technology.

Posted in Library News |

2011 Course Enhancement Grants

Please share information about this program with the academic departments that you serve.

University Libraries is accepting proposals for the 2011 Course Enhancement Grant program. Grants of $2,000 will be given to instructors for the enhancement of courses by substantially integrating library resources and/or incorporating information literacy instruction. The award to collaborating librarians is a $1,000 research fund, which can be used to support professional development, travel, or purchase of equipment/software.

The deadline for proposals is Wednesday, October 27 for courses to be taught during winter, spring, summer, or autumn quarters 2011. For further details, see:

http://library.osu.edu/news/grants-awards/course-enhancement/

Posted in Library News |

SHOTS Program to be Reinstated with iPad Twist

Research & Reference will be reinventing and reinstating the Student Helpers On The Spot (SHOTS) program this fall in the Thompson Library, using student workers currently employed by the department.

We initially intend to pilot this service during peak service hours, from 10am-4pm Monday through Friday.  One student employee will be positioned near the east entrance and one student employee near the west entrance to welcome patrons, provide directional assistance, facilitate question triage, and promote services such as daily lockers and the availability of LCD cables to use with study room television monitors.  To minimize the Libraries’ dependence on paper handouts and facilitate the recording of SHOTS interactions in the Ask Database, SHOTS employees will experiment with carrying iPads.  We hope to start experimenting with how we might effectively use iPads and other mobile technologies for reference.

If you have any programs or services you believe SHOTS students can help promote, please contact Alicia Perkins at perkins.12@osu.edu or 292-4089.

Posted in Library News |

New web exhibit from University Archives highlights Ohio Stadium

Seen alternately as a building no one thought OSU football games could fill and an engineering marvel comparable to the Coliseum of Rome, Ohio Stadium has reflected the changing ambitions and enthusiasms of the Ohio State community and the nation at large. Learn more about the history of Ohio Stadium on the University Archives‘ new web exhibit: A Walk in our ‘Shoe: the History of Ohio Stadium. Go to: http://library.osu.edu/projects/stadium/ This online exhibit takes a look at the athletic fields used prior to Ohio Stadium, the University’s nation-wide campaign effort, its construction, floods and fires in the Shoe, and much more. The web exhibit makes use of the Manuscripts and Photographs collections of The Ohio State University Archives.

This exhibit was created by Kenny Greer of the OSU Archives, and Kent State Library and Information Science practicum student David Staniunus.

Posted in Library News |

Buck ID or Library Staff ID debit feature now needed for employee food discounts

Libraries and university employees now receive a 10% discount at all Campus Dining facilities, provided that they pay with cash coded on their Buck ID (or library staff ID).  Employees are now required by Campus Dining policy to use the debit feature in order to be eligible for the discount.

Check this list of Campus Dining locations.

Posted in Library News |

High Quality, Hospitable Service

Carol Diedrichs

Last fall I attended a symposium on service at the New York Public Library. I was initially interested in the symposium because it featured Paco Underhill, author of Why We Buy (more on that in another entry down the road). I read extensively in the library literature but I also try to read outside our field for concepts and ideas which should inform how we approach our work. Underhill was great but one of the other speakers at the symposium, Danny Meyer (very successful owner of a series of restaurants in New York), was even more compelling. Danny spoke about his philosophy of hospitality. Attendees also received a signed copy of his book – Setting the Table – which I just finished reading.

So what does all this have to do with libraries? Well, it has me thinking a great deal about service and how we deliver high quality, hospitable service to our students, faculty, staff and community. Here’s an excerpt that I think is applicable as well to library faculty and staff regardless of the unit in which we work – after all, we all have customers or patrons – some are simply internal rather than external.

“Hospitality starts with the genuine enjoyment of doing something well for the purpose of bringing pleasure to other people. Whether that’s an attitude, a behavior, or an innate trait, it should become a primary motivation for coming to work every day. We strive to treat our guests the way we would want to be treated. The golden rule remains as fresh and meaningful as ever; and beyond how well it serves people in their lives, it may also be the most potent business strategy ever devised. In business, as in life, you get what you give. We try to apply a humanitarian viewpoint to every business challenge, to find creative, gracious solutions and reassure our guests that we are solidly on their side.” (p. 244)

Meyer goes on to talk about agents versus gatekeepers, a concept that I’ve also heard articulated as “how to say yes.” An agent makes things happen for people; a gatekeeper sets up barriers to keep people out.

Across our libraries and library departments, we have employees who are the first point of contact with our students, faculty, staff, and fellow library colleagues. We have the opportunity to improve our engagement with those constituencies one transaction at a time. Ask yourself after every transaction – did I present myself as an agent or a gatekeeper? “The true test of a win-win dialogue with an agent is that … [the patron] leaves the call convinced that we tried.”

Danny Meyer’s Setting the Table is a great read. It includes very interesting anecdotes about the restaurant business particularly in New York City.

(Danny Meyer. Setting the Table: The Transforming Power of Hospitality in Business. New York : HarperCollinsPublishers, ©2006)

Posted in Spotlight on... |

An Evening with Biographer Wil Haygood

Thursday, February 11;
Reception: 6:30 p.m.;
Program: 7 p.m.
Thompson Library;

“Sweet Thunder: The Life and Times of Sugar Ray Robinson” is the third in a trilogy of biographies by author Wil Haygood about pivotal African-American figures that includes Adam Clayton Powell, Jr. and Sammy Davis, Jr. In each book, Haygood delivers a comprehensive biography and compelling case for their cultural importance. Haygood will discuss his books and the art of writing the biography in this free program. Following the program, Haygood will sign copies of his books, which will be available for sale.

Haygood spent nearly 20 years traveling around the world to conduct research and write what has now been called an acclaimed trilogy of African American lives. Critics have hailed the author of “King of the Cats: The Life and Times of Adam Clayton Powell Jr.,” “In Black and White: The Life of Sammy Davis Jr.” and “Sweet Thunder: The Life and Times of Sugar Ray Robinson,” for what they proclaim to be the “cultural importance” he brings to these biographies. “King of the Cats” was a New York Times Notable Book. “In Black and White” received the Richard Wright-Zora Neale Hurston Legacy Award, the ASCAP Deems Taylor Outstanding Music Biography Award, and the Nonfiction Book of the Year award from the Black Caucus of the American Library Association. “Sweet Thunder,” published in 2009, was named “One of the best books of the Fall Literary Season” by the New York Post.

Haygood was born in Columbus, Ohio, and is a graduate of Miami University, Oxford, Ohio. He was a national and foreign correspondent for the Boston Globe for 17 years. In 2002 he joined the Washington Post. He has received writing fellowships from the Alicia Patterson Foundation and the James Thurber Foundation. Among his journalism honors are the Sunday Magazine Editors Award, the Missouri Journalism Award, the New England Associated Press Award, the National Headliners Award, the National Association of Black Journalists Award for feature writing. He has also been a Pulitzer Prize finalist, and resides in Washington D.C.

Posted in Spotlight on... |

LIPP Blog updates on OSUL Website Redesign Project

The Libraries’ Internet Presence Projects group has put together new posts on the LIPP blog highlighting some important changes to the OSUL Website Redesign Project:

Content Migration Progress Update: All the great things that have been happening. http://library.osu.edu/blogs/lipp/2009/11/18/content-migrationprogress-update/

Content Migration Timeline Changing: Changes to the implementation timeline. http://library.osu.edu/blogs/lipp/2009/11/18/content-migration-timelinechanging/

Help Design the Homepage!: An outline of plans for creating our OSUL Homepage. http://library.osu.edu/blogs/lipp/2009/11/18/help-design-thehomepage/

Take a moment to check out what’s happening.

Posted in Spotlight on... |

New Updates Posted

Here are the latest updates, from July 1:

Office Move Phasing

Phone List

Existing Workstation Schedule

Posted in Staff Move |