Research & Reference will be reinventing and reinstating the Student Helpers On The Spot (SHOTS) program this fall in the Thompson Library, using student workers currently employed by the department.
We initially intend to pilot this service during peak service hours, from 10am-4pm Monday through Friday. One student employee will be positioned near the east entrance and one student employee near the west entrance to welcome patrons, provide directional assistance, facilitate question triage, and promote services such as daily lockers and the availability of LCD cables to use with study room television monitors. To minimize the Libraries’ dependence on paper handouts and facilitate the recording of SHOTS interactions in the Ask Database, SHOTS employees will experiment with carrying iPads. We hope to start experimenting with how we might effectively use iPads and other mobile technologies for reference.
If you have any programs or services you believe SHOTS students can help promote, please contact Alicia Perkins at firstname.lastname@example.org or 292-4089.