Facilities Service Manager
Through implementation of our strategic plan, we have begun to create environments that support the mission of a modern day academic research library, that facilitate outreach and engagement, encourage collaboration, provide interaction with our distinctive collections, and promote opportunities for integration of complementary services. We will continue to focus on the creation of environments that support efficient workflow for faculty and staff, meet the evolving needs of our students to contribute to their academic success, ensure appropriate space allocation for collection storage growth and greatly enhance the preservation efforts for the collection through superior facility management and systems extending the lifecycle of the collection.
The Facilities Service Manager represents Libraries on all aspects of facilities projects including renovation, construction, space use planning, facilities improvements, new learning spaces, move management and others as assigned; identifies projects for capital and basic renovation requests; provides oversight for library physical operations and maintenance, library security functions and library mail services functions for multiple locations covering for approximately 450,000 square feet of POM and rental space; coordinates with the Assistant Director for Planning and Administration to ensure operational needs are met timely, efficiently and cost effectively; supervises three direct reports and four indirect reports in the completion of the functions listed above. In addition, has indirect responsibility for student workers in the above functions.
Required Qualifications: Bachelor’s Degree in Construction Management, Engineering or related field, or an equivalent education/experience; excellent communication skills – verbal and written; minimum of three to five years maintenance or facilities management experience.
Desired Qualifications: Experience in facilities construction, renovation, space planning; working knowledge of building mechanical systems, security/safety processes, and relevant University policies/procedures/rules/regulations; experience with large facility renovation; experience coordinating activities with architects, construction companies, vendors, etc.; experience reviewing design, construction and bid documents; experience in developing and implementing continuous improvement programs related to facilities and maintenance processes.
For additional information and to apply, please visit https://www.jobsatosu.com/postings/search and search for job opening 405912 by 3/8/2015.
This position serves as a member of the Infrastructure Support Team, a service-oriented, team-based and results-driven unit of the OSU Libraries (OSUL) IT Division, which designs and manages the desktop and server environments that support, enhance, and extend the mission of OSUL; works under the direction of and reports to the Infrastructure Manager, University Libraries IT; provides end-user computing support to University Libraries faculty, staff, and students; provides support for desktops, laptops and peripheral hardware, software, and operating systems (Microsoft Windows 7, 8.1, iOS, and Mac OS X) including selection, installation, use, troubleshooting and problem resolution; includes on-site support at various Libraries locations around campus, as well as use of remote desktop utilities to resolve support issues; other duties involve lifting and carrying of personal computers and peripheral equipment, movement of equipment on carts, loading and unloading of equipment from motor vehicles, and operation of motor vehicles; managing incidents and service requests using Jira as the main help desk application and Service-Now as the secondary application; tracks issues and assures proper and timely resolution; maintains documentation on issues and their resolution in the divisional knowledge base.
Required Qualifications: Bachelor’s degree or an equivalent combination of education and experience; demonstrated experience working in a help desk or desktop support environment doing mid-level or advanced troubleshooting of current desktop /laptop/tablet hardware and operating systems (Mac OS, iOS, Windows 7, 8.1 ); experience using help desk applications to track issues; basic knowledge of Active Directory; demonstrated strong problem solving skills; attention to detail; excellent interpersonal and written communication and collaboration skills; flexibility to work both independently and as part of a team.
Desired Qualifications: Experience with networking and/or firewall technologies; understanding of networking concepts, remote desktops, Microsoft Endpoint protection, other security packages; knowledge of videoconferencing technologies, other AV/ content display systems.
For additional information and to apply, please visit https://www.jobsatosu.com/postings/search and search for job opening 406211 by 3/8/2015.